Program Manager III, (Alpha/Beta Testing), Insights & Research

About the role

The Ring Program Manager will facilitate Alpha, Beta, and Gamma testing for products designed to reduce crime in neighborhoods. They will leverage AI-powered analytics tools to accelerate data processing and surface insights from user feedback at scale, while applying strategic thinking and stakeholder relationship management skills to drive successful product launches.

Responsibilities

• Drive simultaneous Alpha and Beta testing programs by deploying AI-driven test scenario generation and anomaly detection systems to identify edge cases across hardware, firmware, software, and mobile applications, while applying human judgment to prioritize critical issues and balance risk against launch timelines.
• Collaborate with Product Management to gain deep product knowledge and leverage AI-powered content analysis tools to automatically generate targeted test scenarios and adaptive user feedback surveys, while exercising strategic thinking to ensure alignment with product vision and customer needs.
• Strategically recruit and manage global test participants to ensure diverse representation across target markets and user personas.
• Maintain strict compliance with Amazon's Prototype Security protocols and Trade Compliance regulations, exercising human judgment on ambiguous compliance scenarios.
• Monitor and assess competitive landscape, market dynamics, and emerging industry trends to advocate on behalf of the customer.
• Partner strategically with worldwide shipping teams to establish clear delivery timelines, provide early tracking information, and maintain efficient communication channels, ensuring test products reach global participants by target in-hand dates for synchronized program launch.
• Exercise critical thinking to resolve conflicts between AI recommendations and real-world constraints, making judgment calls that balance competing priorities across quality, timeline, and resource considerations.

Requirements

Basic Qualifications:

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving process improvements experience
• 3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
• Experience in complex problem solving, and working in a tight schedule environment
• 3+ years of defining and executing against program timeline & requirements experience

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of driving process improvements experience
• 3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
• Experience in complex problem solving, and working in a tight schedule environment
• 3+ years of defining and executing against program timeline & requirements experience

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. For more information, visit here.