Program Manager III- Addiction Medicine

Organization: SPMF‑Sutter Pacific Medical Foundation – South

About the role

Works on one or more programs of varying complexity with a focus on planning, administration and direction of assigned program(s). Oversees and ensures the effective coordination of activities and resources of designated program(s) and projects that may impact operations, systems, other programs/departments and/or patients and their families. Helps develop effective performance objectives for program(s), including financial objectives, customer and resource management; monitors program performance and ensures program objectives are met. Ensures that program activities are well planned, organized, and follow regulatory guidelines. Helps develop and supports the development and implementation of department goals and objectives. Serve as a coach and mentor for other positions in the department and serves as liaison between the program and other affiliate departments.

Responsibilities

• Program Strategy and Planning: Provides program leadership, develops business and growth strategies, manages program execution to meet program and organizational goals; champions process excellence to continually improve operations and performance of assigned program(s). Responsible for proposal development, program performance, and business growth for assigned program(s). Helps to expand program(s) offering and enhances the quality of existing programs. Applies advanced skills to critical or high visibility tasks and applies insights to critical activities. Participates in the budget and grant application process including design, submission and review. Identifies opportunities for continual improvement.
• Program Support: Plans, directs, and coordinates activities for designated program(s) to ensure that goals and objectives are accomplished within pre-established parameters. Manages day-to-day program operations ensuring the program delivers high quality results/services. Develops and implements policies, standard work, processes and workflows to ensure effective and efficient operations. Evaluates existing program management practices and program effectiveness; makes recommendations and leads improvement efforts. Proactively identifies, addresses, and keeps program leads abreast of potential barriers or issues with program activities. Serves as a resource to the organization, providing direction for issue/problem resolution and responding timely to escalated issues. Serves as liaison to internal and external constituents and promotes program goals and objectives. Implements and enforces adherence to program, department, affiliate, and/or system standards, policies and procedures, and applicable standards, laws, and regulations. Provides in-service training upon request in areas of expertise. Ensures the maintenance of appropriate records and level of supplies.
• Program Marketing: Liaises with the Marketing and Communication departments to support the design and implementation of marketing strategies that increase the awareness and continued growth of the program. Evaluates and implements short- and long-term plans and goals for community/program outreach activities. Develops industry partnerships and promotes the program in the community. Ensures relevant standards, processes and regulations are upheld.
• People: Coaches and mentors program staff; motivates them to maintain a consistent level of excellence in program support and outcomes. Provides input into recruiting, coaching and performance evaluation of program staff.
• Reporting: Oversees and coordinates preparation of internal and external reports through gathering, analyzing, and summarizing program data and information. Works on overall program/project planning. Provides support to the departments by gathering and analyzing data for quality improvement efforts. Prepares presentation materials/reports, as needed.

Requirements

Education: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's: Business Administration, Healthcare Management or related field.

Typical Experience: 5 years of recent relevant