Program Manager, II WW Credit Card Fraud

About the role

Amazon is seeking a Program Manager who is passionate about process improvements, has a strong bias for action, and experience leading cross‑functional and global teams. The Buyer Risk Prevention (BRP) organization designs and builds software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon. This role will own the global strategy for monitoring credit‑card fraud prevention and bad‑debt mitigation programs across the retail portfolio, operating at the intersection of fraud prevention, regulatory compliance (e.g., PSD2/TRA), and customer experience.

Responsibilities

• Own fraud and bad‑debt performance within the worldwide credit‑card portfolio, monitoring loss rates against VP‑level goals and driving corrective action when metrics breach targets.
• Develop and maintain fraud‑prevention mechanisms across retail and digital cohorts, including chargeback, account‑take‑over (ATO), and account‑level fraud controls.
• Investigate emerging fraud modus operandi, size loss exposure, and partner with data science and engineering to close detection and prevention gaps.
• Drive weekly, monthly, and quarterly business reviews (WBR/MBR/QBR), leading with key loss metrics and surfacing loss drivers, gaps, and mitigation plans.
• Coordinate cross‑functional stakeholders across Payment Risk, engineering, data science, and partner teams to deliver fraud‑mitigation roadmaps.
• Define and track guardrails for launches and dial‑up decisions, balancing fraud exposure against revenue and customer experience.

Basic Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process‑improvement initiatives using data and metrics.
• Advanced knowledge of Excel (Pivot Tables, VLOOKUP) and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross‑functionally with technical and non‑technical teams.

Preferred Qualifications

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3+ years of driving process‑improvement initiatives.
• Experience in stakeholder management with multiple stakeholders at varied organizational levels.
• Experience building processes, project management plans, and schedules.

Pay

Base salary range: $82,700 – $129,800 USD annually (Seattle, WA). Compensation includes sign‑on payments and restricted stock units (RSUs); final compensation is determined based on experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with optional supplemental life plans
• Employee Assistance Program (EAP) and mental health support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave