Program Manager II (Supported Employment)

About the role

The Program Manager II position is based at the Plaza Health Center in SE Portland, OR. The schedule is typically Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional flexibility required.

Responsibilities

• Manage day-to-day operations of assigned clinical program – including client care, quality improvement, and service delivery.
• Collaborate with leadership to set annual goals and objectives aligned with integrated treatment and the mission.
• Investigate and resolve client complaints.
• Develop an operating budget to support programs' goals and objectives.
• Monitor expenditures monthly and control costs; ensure expenditures stay within budget.
• Attend internal and external meetings to collaborate, problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
• Oversee and leverage clinical data to monitor performance and assist in decision-making.
• Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.
• Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.
• Provide input into the development of policies, procedures, and systems in support of program goals.
• Perform other duties as assigned.

Regulatory & Compliance

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.
• Afford assistance in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Supervisory Oversight

• Provide regular supervision, coaching, and annual training oversight for direct reports.
• Determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains Cascadia's Values.
• Create, model, and maintain a work culture that supports Cascadia's Values.
• Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.
• Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.
• Perform other duties as assigned.

Qualifications

• Education: Required: A master’s degree in a behavioral science field from an accredited college or university. Demonstrate the competencies as outlined in the Oregon Administrative Rules (OAR) to become credentialed as a Qualified Mental Health Professional (QMHP). The CADC credential is preferred in addition to a Master’s Degree given the high occurrence of substance use/abuse.
• Experience: Minimum five years of experience in community mental health or related field. 3 years clinical experience providing community behavioral health services AND a minimum of 2 years staff supervisory experience. Preferred: One year of experience providing supported employment services.