Program Manager II

VOALA (Volunteers of America) is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities, including Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing, and drug and alcohol rehabilitation.

About the role

Program Manager II manages a large program, or multiple smaller programs, or (a) program(s) dealing with complex issues and co-morbidity according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of VOALA employees, sub-contractors, and community partners, and performing ongoing outreach as it pertains to the target population. The Program Manager II will plan to achieve all goals and objectives of the Grant or contract, spending the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff.

Responsibilities

• Program Development:
  • Develop and manage program budget, program development, performance goals, and service delivery for programs in accordance with stated grant requirements
  • Develop program policies, procedures, plans, and associated communications required to achieve program objectives
  • Proactively manage the program(s), identify potential crises, and devise contingency plans
  • Develop best practices and tools for service delivery
• Supervision of Program:
  • Supervise the program operations
  • Coordinate day-to-day operations of case managers, overseeing intake, creation of service plans, and housing stability plans for clients
  • Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format
• Training:
  • Train, coach, and manage the VOALA team on program requirements, tools, and methods to meet those requirements
  • Effectively communicate project expectations to team members and management in a timely and clear fashion
  • Plan, conduct, and record required in-service training
  • Delegate tasks and responsibilities to appropriate personnel
• Coordinate Multiple Programs on Location:
  • Manage multiple teams of staff engaged in various programs
  • Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
  • Ensure program(s) interim and final goals and requirements are achieved
  • Evaluate program effectiveness; make proposals to senior management
• Budgeting:
  • Prepare monthly budget reports and proposals
  • Estimate and allocate resources that participants may need in order to achieve project goals
  • Create and analyze budget, reports, and program goals
• Communications and Collaboration:
  • Keep Director informed of progress towards achieving Grant goals; communicate with funder on an ongoing basis
  • Collaborate with community partners for services and housing opportunities to program participants
  • Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program, and its participants in all networking and public relations opportunities
  • Plan and participate in community outreach efforts to gain and maintain community support for shelter
• Essential Duties:
  • Services for this position must be provided on-site. Supervisors/managers/leaders must be on-site to provide proper direction and oversight.
  • Develop program policies, procedure plans, and associated communications documents
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Train, coach, and manage Homeless Services team on program requirements, tools, and methods to meet those requirements
  • Manage multiple teams of staff performing service functions
  • Ensure subordinate Programs are accountable and meet Funder Requirements; communicate with funder on an ongoing basis
  • Collaborate with other service providers to link various programs to community resources and supportive services
  • Effectively plan workload of subordinate individuals and programs; budget, deploy, and organize resources
  • Identify better, faster, more efficient ways to achieve the mission of VOALA
  • Coach and mentor junior staff
  • Perform community outreach and engagement
• Other duties as required and may be subject to change

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Requirements

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients

Qualifications

• Education: Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)
• Experience:
  • 4 years of experience in Social Services Program Management, Coordination, or Supervision
  • Minimum of 3 years of direct experience in Staff Management
  • Experience in Homeless Services, Department of Mental Health, and/or Substance Use Disorder (DMC) Programs
  • Budget Management/Oversight Experience
  • Experience managing programs with over 10 staff, serving clients with multiple modalities
• Preferred Qualifications:
  • Master of Social Work or discipline related to Program services
  • History of working with multiple community partners, existing relationships a major plus
  • Experience connecting clients to community and government resources
  • Experience serving the target community (veterans, homeless, at-risk youth, etc.)
  • Bilingual in English and Spanish
  • Well-informed of organizational priorities and procedures
  • Knowledge about community resources
  • Experience with HMIS and other relevant databases used by partner service providers

Pay

$76,281.92 - $80,296.76 per year

Benefits

VOALA offers competitive medical, dental, vision, and retirement benefits.