Program Manager II

About the role

Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. As a Senior Program Manager specializing in IT Technology Vendor Management, you will serve as a strategic partner responsible for managing and optimizing relationships with major technology suppliers across a complex enterprise environment. You'll work closely with IT leadership, sourcing, finance, architecture, operations, and legal teams to ensure technology vendors deliver measurable value, meet contractual commitments, and align with long-term technology and business priorities. This role combines strategic vendor management, financial analysis, contract strategy, supplier performance, and executive engagement. You'll manage relationships with Tier 1 and Tier 2 technology suppliers while identifying opportunities to reduce costs, improve performance, manage risk, and introduce innovative technologies across the organization. The position is based in Oakland, CA, follows a hybrid schedule (2–3 days per week in office), and is a 12‑month+ contract.

Responsibilities

• Manage strategic relationships with Tier 1 and Tier 2 technology vendors throughout the vendor lifecycle
• Develop vendor strategies aligned with enterprise technology roadmaps, operational priorities, and business objectives
• Conduct regular supplier business reviews focused on performance, product roadmaps, service delivery, risks, and future opportunities
• Establish and monitor vendor KPIs, SLAs, contractual commitments, and performance metrics
• Analyze supplier performance data and develop recommendations to improve service, accountability, and operational efficiency
• Partner with Sourcing to develop negotiation strategies, optimize commercial terms, and identify cost-saving opportunities
• Conduct Total Cost of Ownership (TCO) analysis to evaluate direct and indirect technology costs
• Track vendor-related spending, forecasts, and financial performance across capital and operating expense plans
• Prepare vendor performance reports, financial analysis, dashboards, and recommendations for executive leadership
• Collaborate with IT Operations, Enterprise Architecture, Finance, Legal, Sourcing, and business teams to define vendor requirements
• Translate technology and business requirements into vendor-specific strategies and solutions
• Manage vendor onboarding, governance, performance reviews, contract compliance, and relationship changes
• Identify vendor-related risks and work with stakeholders to develop mitigation strategies
• Evaluate emerging technologies, market trends, and alternative vendor solutions
• Identify opportunities to rationalize the technology portfolio and improve the value of existing technology investments
• Support proofs of concept and new technology evaluations with vendors and internal technology teams
• Lead continuous improvement initiatives across vendor management processes and governance
• Develop business cases and strategic recommendations supporting technology investment decisions
• Represent vendor strategy in executive discussions while maintaining strong working relationships with technical and operational teams

Requirements

• Bachelor's degree in Information Technology, Business Administration, Engineering, Finance, or a related field
• 8+ years of progressive experience in IT vendor management, technology sourcing, supplier management, technology strategy