Program Manager II

Pivot Point Solutions Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems. Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity. By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth. Job Overview Title: Senior Program Manager – IT Technology Vendor Management Sector: Information Technology Seniority: Senior Level Location: Oakland, CA Job Type: Hybrid (2–3 days per week in office) Contract Length: 12 months + Compensation: $49.31 - $66.00/hour As a Senior Program Manager specializing in IT Technology Vendor Management, you will serve as a strategic partner responsible for managing and optimizing relationships with major technology suppliers across a complex enterprise environment. You'll work closely with IT leadership, sourcing, finance, architecture, operations, and legal teams to ensure technology vendors deliver measurable value, meet contractual commitments, and align with long-term technology and business priorities. This role combines strategic vendor management, financial analysis, contract strategy, supplier performance, and executive engagement. You'll manage relationships with Tier 1 and Tier 2 technology suppliers while identifying opportunities to reduce costs, improve performance, manage risk, and introduce innovative technologies across the organization. Your Day-to-Day Activities Manage strategic relationships with Tier 1 and Tier 2 technology vendors throughout the vendor lifecycleDevelop vendor strategies aligned with enterprise technology roadmaps, operational priorities, and business objectivesConduct regular supplier business reviews focused on performance, product roadmaps, service delivery, risks, and future opportunitiesEstablish and monitor vendor KPIs, SLAs, contractual commitments, and performance metricsAnalyze supplier performance data and develop recommendations to improve service, accountability, and operational efficiencyPartner with Sourcing to develop negotiation strategies, optimize commercial terms, and identify cost-saving opportunitiesConduct Total Cost of Ownership (TCO) analysis to evaluate direct and indirect technology costsTrack vendor-related spending, forecasts, and financial performance across capital and operating expense plansPrepare vendor performance reports, financial analysis, dashboards, and recommendations for executive leadershipCollaborate with IT Operations, Enterprise Architecture, Finance, Legal, Sourcing, and business teams to define vendor requirementsTranslate technology and business requirements into vendor-specific strategies and solutionsManage vendor onboarding, governance, performance reviews, contract compliance, and relationship changesIdentify vendor-related risks and work with stakeholders to develop mitigation strategiesEvaluate emerging technologies, market trends, and alternative vendor solutionsIdentify opportunities to rationalize the technology portfolio and improve the value of existing technology investmentsSupport proofs of concept and new technology evaluations with vendors and internal technology teamsLead continuous improvement initiatives across vendor management processes and governanceDevelop business cases and strategic recommendations supporting technology investment decisionsRepresent vendor strategy in executive discussions while maintaining strong working relationships with technical and operational teams The Job Requirements Bachelor's degree in Information Technology, Business Administration, Engineering, Finance, or a related field8+ years of progressive experience in IT vendor management, technology sourcing, supplier management, technology strategy, or a closely related disciplineSignificant experience managing strategic relationships with large enterprise technology vendorsStrong understanding of IT contracts, vendor governance, supplier performance, and technology lifecycle managementExperience managing vendor KPIs, SLAs, performance reviews, and contractual commitmentsDemonstrated experience with cost optimization, contract strategy, and vendor financial analysisExperience developing business cases, Total Cost of Ownership analysis, forecasts, and executive-level reportingStrong financial acumen with an understanding of capital and operating expense planningExperience partnering with sourcing, procurement, finance, legal, architecture, and IT operations teamsAbility to manage multiple complex vendor relationships and competing prioritiesStrong project and program management capabilitiesExcellent executive communication, presentation, negotiation, and stakeholder management skillsAbility to work independently while influencing cross-functional teams and senior stakeholders You'll Stand Out If You Have Experience managing Tier 1 technology vendors within a large enterprise environmentExperience restructuring vendor or contractual relationships to improve cost, performance, or business valueExperience with SAP Ariba, Coupa, ServiceNow, GEP, or similar procurement and vendor management platformsKnowledge of IT infrastructure, enterprise applications, cloud services, and emerging technologiesExperience supporting multi-year technology investment and financial planningExperience within utility, energy, critical infrastructure, or another highly regulated industryKnowledge of regulatory, compliance, and third-party risk considerations associated with technology vendorsExperience developing strategic supplier scorecards and executive business reviewsMaster's degree in Business, Engineering, Information Systems, or a related disciplineCPSM, CTPP, ITIL, PMP, or other relevant professional certification