Program Manager II, Amazon Books

About the role

The Books Risk Management (BRM) Automation team is seeking a Program Manager II to drive automation programs that improve operational efficiency, strengthen risk controls, and enhance the customer experience across Amazon's Books business.

Responsibilities

• Partner with Product Managers, Software Engineers, Application Engineers, and Risk teams to define requirements and deliver scalable solutions.
• Identify opportunities to improve efficiency, quality, and operational scalability through automation and AI-enabled solutions.
• Use data and metrics to identify trends, evaluate business performance, and prioritize investments.
• Lead deep dives into operational issues, quality defects, and high-severity escalations, driving root cause analysis and corrective actions.
• Monitor automation performance, adoption, accuracy, and business impact through scalable reporting mechanisms.
• Build business cases, define success metrics, and measure realized benefits including productivity gains, quality improvements, and operational leverage.
• Translate business requirements into actionable technical requirements and work closely with engineering teams throughout the development lifecycle.
• Drive end-to-end execution of automation and process improvement programs supporting Books Risk Management workflows.
• Communicate program updates, risks, and recommendations to senior leaders and stakeholders across multiple organizations.
• Continuously evaluate emerging technologies and automation opportunities to improve risk detection, operational efficiency, and customer outcomes.

Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements