Program Manager II (Airtable Integration) [211614]

About the role

The Production Operations team is looking for an Airtable Specialist to support the development and implementation of Airtable across teams. This role reports into the Live & Studio Production organization.

Responsibilities

• Supporting the Live & Studios Productions Operations Lead with Airtable builds, testing, and maintenance
• Assist in deployment of Airtable processes and workflows across teams
• Develop documentation and training materials for new processes and workflows
• Lead platform training sessions, and act as point of contact for user feedback and questions
• Facilitate ongoing office hours & 1:1 user support as needed
• Provide a respectful and patient environment to listen and document feedback and concerns from those in the user base
• Maintain and track any bugs and identify missing functionalities
• Thoroughly validate product in both test and production environments
• Support in authenticating the functionality of a build
• Data entry and optimization as needed

Requirements

• Experience implementing new processes across an organization
• Excellent listener and note-taker
• Experience adhering to a sprint release plan and tracking key project milestones, deadlines and statuses
• Ability to retain new information and learn workflows quickly
• Ability to analyze data and recommend process improvements
• Ability to work cross-functionally within the organization and partner with others
• Potential project or sprint blockers
• Comfortable with ambiguity and adjusting to evolving business requirements and priorities

Qualifications

• Experience 2-5 years experience in a tools, platforms, or applications implementation role
• 1-2 years Airtable experience with a strong understanding of Airtable features; such as Linked Relationships, Interfaces, and Automations
• Preferred experience working in venues or event facilities
• Proven record of quickly ramping to understand a complex organization’s end user types, individual groups’ requirements and how potential new features or changes impact a platform holistically

Skills

• Detail-oriented and organized
• Familiar with collaborative workflow tools and applications
• Problem-solving skills
• Passion for learning new tools, workflow management systems or software
• Long-term desire to help the live production organization optimize its operations

Benefits

Our client offers a range of benefits including subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. Additionally, we provide free online training through Aquent Gymnasium. For more information on our benefits, please visit our website.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position.

Contact Information

To apply, please submit your resume and cover letter detailing your experience and interest in this role. Please include references and any relevant links to your work or portfolio if available.