Program Manager

About the role

The Program Manager position at Horizon Services, Inc. oversees all elements of direct service staff engagement in the program, ensuring adherence to policies and procedures, and delivering high-quality client care. This is a supervisory position that involves providing compassionate care, crisis intervention, and de-escalation to clients.

Responsibilities

• Recruit, interview, and hire direct service positions in coordination with the ADIOS.
• Coordinate and maintain all direct service staff schedules with support and collaboration from ADIOS to ensure minimum facility coverage and minimize overtime hours.
• Daily review of timecards, correct missed punches and approved time off requests as appropriate.
• Provide new hire orientation and training for all direct service staff.
• Provide ongoing feedback to direct service staff, manage direct service staff performance and professional development processes.
• Develop, maintain, and ensure compliance with Horizon Services employee handbook.
• Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients.
• Provide schedule coverage for all direct service staff duties and responsibilities as needed.
• Provide on-call consultation and support for direct service staff during non-regular work hours.
• Manage medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management.
• Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed.
• Provide crisis support intervention and de-escalation of conflict as needed.
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing.
• Assist clients to access outside services, as needed/assigned.
• Punctuality and attendance to perform duties as scheduled.
• Comply and enforce HSI’s polices and procedures.
• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures.
• Participate in regular staff meetings, clinical supervision, and trainings.
• Receive, acknowledge and address client complaints in a timely manner as needed.
• Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements.

Qualifications

• BA/BS, LVN or a combination of related education and experience, preferred.
• Required to obtain registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP within the first 30 day of employment.
• 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility.
• 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management.
• Required: CPR/First Aid certification.
• Valid California driver’s license with a good driving record and car insurance.

Skills

• Builds Effective Teams
• Service Delivery
• Problem Solving
• Optimizes Work Processes
• Experience with co-occurring in a residential setting
• Engage and support clients with challenging behaviors
• Able to manage emotions and reactions to different situations
• Able to work effectively both individually and as part of a diverse team
• Able to communicate effectively cross-functionally
• Able to exercise good judgment and maintain healthy boundaries with clients
• Able to stay awake and alert during shift
• Good computer skills: word, data entry, write reports
• Able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center

Benefits

• Gross salary range: $90K-95K based on experience and qualifications.
• Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.