Program Manager - ICF

About the role

At CRi, we are committed to empowering individuals with developmental disabilities and mental health needs to live meaningful, independent lives. Through high-quality residential and clinical services, we create environments where people thrive—with dignity, respect, and choice at the center of everything we do. The Program Manager (ICF Program) is a key leadership role responsible for overseeing the day-to-day operations of a residential program. This individual ensures the highest standards of care, regulatory compliance, and team performance while fostering a positive and mission-driven environment. You will serve as the leader of your program—guiding staff, supporting individuals served, and partnering with families and stakeholders to deliver exceptional outcomes.

Responsibilities

• Lead and manage all aspects of program operations, including staffing, budgeting, and service delivery
• Ensure high-quality care, safety, and a positive living environment for individuals served
• Serve as the primary liaison for families, community partners, and regulatory agencies
• Oversee admissions, discharges, and individualized service planning
• Supervise, coach, and develop program staff, including training and performance management
• Ensure accurate documentation and compliance with all regulatory and organizational standards
• Implement clinical policies, procedures, and performance improvement initiatives
• Promote and uphold individuals’ rights and person-centered care practices

Requirements

• Bachelor’s degree in Human Services or a related field
• QIDP qualification required
• Minimum 5 years of relevant experience, including supervisory experience (leading at least 4 staff)
• Experience working with individuals with ID/DD and behavioral support needs
• Strong background in crisis intervention, service planning, and program management
• Experience supporting individuals with physical disabilities
• Valid driver’s license
• Ability to assist with lifting and provide physical support when needed
• Ability to respond to behavioral or medical emergencies

Qualifications

• Master’s degree in a Human Services field (preferred)
• Prior experience managing an ICF or residential program (preferred)