Program Manager I - Bilingual/English Spanish Preferred

Company Profile

The Arc Fresno/Madera Counties is a non‑profit agency, created in 1953 by a group of parents of developmentally disabled children. Today, we provide diverse services to over 600 developmentally disabled adults. Our mission is to empower, inspire and support individuals with intellectual and developmentally disabilities to become active members of their community.

Duties and Responsibilities

• Consistently follows and implements The Arc’s policies and procedures, modeling their importance for all staff.
• Participates in formulating the annual budget with the Director of Finance and the Director of Programs and monitors program financial stability through monthly profit/loss reports.
• Tracks all program expenditures of agency funds, including petty cash and credit‑card purchases, and submits reports and receipts on a monthly basis.
• Approves all other purchases electronically in a timely manner.
• Interviews, hires, coaches, and terminates staff as needed with approval from the Director of Programs and HR director.
• Completes 90‑day onboarding of Life Skill Coaches and conducts 90‑day and/or yearly evaluations.
• Addresses and consistently documents staff performance issues.
• Models and trains staff on the Basic Principles of a Collaborative Workplace, Arc Covenant, and Shift Happens.
• Conducts a 10‑15% quality‑control review of alternative services for all clients to ensure proper client‑interactive training is performed by staff.
• Provides direct service duties as needed to meet client needs.
• Oversees online curriculum for alternative services for all clients, including their assigned day of remote learning.
• Ensures open and consistent communication between the program and all outside stakeholders (families, funding agencies, employers, care providers, etc.).
• Manages purchase, implementation, maintenance, and evaluation/replacement of program equipment and supplies to meet client goals and objectives.
• Develops engaging curriculum and conducts quarterly reviews of its relevance for staff use in meeting client goals.
• Re‑arranges classroom and vehicle assignments for both staff and clients as necessary.
• Ensures all employees and clients follow safety protocols.

Requirements

• Associate’s Degree from an accredited college or university and one to two years related experience, or an equivalent combination of education and experience.
• Two to three years of management experience.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Valid CDL, reliable transportation, auto insurance, and a good driving record.