Program Manager I

Job Duties and Responsibilities (Essential Functions)

• Serves as the single point of contact (POC) for the Government and is responsible for overall contract performance and execution. This includes ensuring alignment with mission requirements and contractual objectives.
• Provides unified leadership across all operational and maintenance functions to ensure efficient, coordinated, and uninterrupted facility operations.
• Develops, implements, and maintains the Program Management Plan (PMP), including planning, scheduling, risk management, and continuous improvement initiatives.
• Oversees preventive and corrective maintenance activities in alignment with Consolidated Facility Services (CFS) requirements and Reliability Centered Maintenance (RCM) methodologies.
• Ensures compliance with all applicable regulations, policies, and safety standards, including federal, state, and Department of State requirements.
• Manages contract financial performance, including cost control, resource allocation, and adherence to budgetary constraints.
• Supervises contractor personnel and ensures staffing levels, qualifications, and training requirements are met in accordance with contract requirements.
• Oversees Work Control and CMMS (Maximo) operations to ensure accurate work order management, preventive maintenance scheduling, and data integrity.
• Maintains performance against Key Performance Indicators (KPIs), Acceptable Quality Levels (AQLs), and Quality Assurance Surveillance Plan (QASP) requirements to ensure contract compliance.
• Conducts meetings with Government stakeholders and provides required reports, including performance metrics, safety updates, and operational status.
• Oversees Quality Control and Safety programs to ensure compliance with contractual requirements and industry standards.
• Collaborates with the Contracting Officer Representative (COR) and other stakeholders to prioritize work and align execution with mission requirements.
• Supports specialized services, including environmental compliance and energy management, as required by the contract.

Requirements

• Possess a Bachelor’s degree in a relevant field such as project management, engineering, construction, facilities management, or related discipline, or equivalent experience.
• Maintain an active Top Secret (TS) Security Clearance as required for access to controlled areas.
• Hold a relevant professional certification, such as Certified Facility Manager (CFM), Facilities Management Certificate (FMC), or Certified Professional Maintenance Manager (CPMM).
• Have a minimum of 10–15 years of experience in facilities management, operations, or program management.
• Demonstrate experience working in federal or high-security environments with similar operational complexity.
• Provide in-person supervision and coordination, as remote performance is not permitted under this contract.

Preferred Qualifications or Skills

• Experience supporting Department of State or similar federal facilities programs, demonstrating familiarity with mission requirements and operational expectations.
• Demonstrate experience managing contracts with annual values ranging from approximately $5 million to $10 million.
• Expertise in implementing Reliability Centered Maintenance (RCM) methodologies to optimize asset performance and lifecycle costs.
• Experience utilizing Computerized Maintenance Management Systems (CMMS), such as Maximo, for asset management, work order tracking, and reporting.
• Possess strong knowledge of federal codes and standards, including OSHA, NFPA, and environmental compliance requirements.
• Experience managing multidisciplinary teams in secure environments while maintaining operational efficiency and compliance.
• Demonstrate strong leadership, communication, and stakeholder engagement skills to effectively interface with Government personnel and internal teams.
• Experience managing KPI/AQL-driven performance contracts and supporting Quality Assurance Surveillance Plan (QASP) compliance.