Program Manager, Hub Delivery - Quality

Job Overview

This role is not virtual and requires you to be local to Austin, Texas. This role will be either Front Half or Back Half based.

Key job responsibilities

• Execute components of Hub Delivery to support successful package delivery operations
• Implement established hub delivery playbooks and standard operating procedures
• Monitor hub performance metrics and identify opportunities to improve delivery efficiency
• Review delivery associate interactions to ensure quality standards and correct tagging in hub systems
• Track and report on key delivery performance indicators including hub resolution times, save rates, and quality scores
• Identify and escalate systemic hub delivery issues to appropriate Senior Program Managers
• Provide Day 1 onboarding support to new hub team members to ensure quality standards are maintained
• Identify early delivery disruptions to mitigate failures before they impact customer promise dates
• Cook up partner disruption communications between hubs and delivery partners to maintain transparency and set expectations
• Create and maintain WBR/DBR bridges for hub delivery reporting purposes
• Troubleshoot hub delivery issues in real-time to minimize customer impact and maintain delivery SLAs
• Collaborate with internal hub teams and delivery partners to optimize resource allocation for successful deliveries
• Support risk identification and mitigation efforts across the hub delivery network
• Communicate regularly with hub managers and stakeholders to provide updates on delivery program status

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in MS Access and SQL
• Experience in a highly analytical, results-oriented environment with cross functional interactions

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience in data mining

Pay

The base salary range for this position is $55,600.00 - $97,400.00 USD annually.

Schedule

Flexible schedule/shift/work area, including weekends, nights, and/or holidays.