Customer Delivery Hub Manager

About the role

Responsible for overseeing the entire operations of the Metro Fulfillment Center within a specific region or area. This role involves managing teams responsible for fulfillment, inbound and outbound operations, inventory, quality control, and the showroom.

Responsibilities

• Oversees all operational and resource management personnel activities within a fulfillment center.
• Drives productivity and operational processes, ensuring adherence to expense budgets and operational guidelines.
• Provides effective leadership to the MFC within a specific region, to ensure full compliance with OSHA, DOT, ADA and other governmental regulatory agencies while complying with company policies concerning health and safety.
• Leads a team of assistant managers and supervisors, as well as full-time and part-time staff.
• Oversees human resources processes for the facility including hiring, coaching, training, and performance management and disciplinary actions.
• Oversees the daily operations and organization of the showroom floor for optimized performance.
• Makes sure key performance indicators are monitored and process improvement action plans are implemented to address known gaps and mitigate risk of future gaps within the MFC.

Requirements

Typically requires BS/BA in a related discipline. Generally, 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Qualifications

• Extensive knowledge of operations processes.
• Supervisory or people management experience.
• Extensive OSHA, DOT, ADA regulatory knowledge.
• Experience in a senior management role within an operations/distribution/logistics/retail environment.
• Experience developing and managing budgets, managing P&L, monitoring regulatory compliance, and analyzing financial/operational data.
• Senior-level experience managing multiple functional areas (e.g., receiving, shipping, QA, order filling) within a warehouse or Logistics network.

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified