Program Manager, GTM Systems

About the role

Anthropic's GTM Systems team builds and operates the systems and processes behind the company's go-to-market motion, including quoting, provisioning, customer success tooling, and the data infrastructure that ties them together. As a Program Manager on the team, you'll own cross-functional coordination across concurrent systems initiatives, aligning stakeholders, running quarterly business reviews, and ensuring every program stays tied to the business outcome it exists to drive.

You'll work across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology leadership to keep multiple in-flight programs moving in lockstep, including CPQ, deployment tracking, account data quality, and compliance-driven process change. You'll translate between technical implementation detail and executive priorities, and follow up afterward to ensure alignment turns into action.

In a typical week, you'll prepare for and run quarterly business reviews for GTM systems initiatives, meet with operational leads and stakeholders across the GTM organization, and pull together the documentation that keeps initiatives aligned. Throughout, you'll dig into the "why" behind each program—making sure the team can always articulate the business outcome a program is meant to drive and how it's being measured.

Key Responsibilities

• Own cross-functional coordination across concurrent GTM systems programs, including CPQ, deployment tracking, account data quality, and compliance-driven process change
• Prepare and run quarterly business reviews for GTM systems initiatives, and drive the decisions and follow-ups that come out of them
• Partner with operational leads and stakeholders across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology to keep programs aligned and moving
• Translate between technical implementation detail and executive priorities in both directions, so engineers understand the business context and leadership understands the trade-offs
• Define and track the business outcome each program exists to drive, along with how it's measured, and hold programs to it
• Agregate and maintain the documentation, plans, and status views that keep cross-functional initiatives coherent
• Surface risks, dependencies, and competing priorities early, and drive them to resolution without direct authority over the teams involved

Minimum Qualifications

• Hands-on experience with GTM processes at a software or technology company—lead-to-cash, quote-to-cash, renewal and expansion motions, or customer health
• Working understanding of how systems such as Salesforce, CPQ platforms, or customer success tools support those processes
• Track record of owning cross-functional alignment with senior stakeholders—running recurring business reviews, facilitating rooms with competing priorities, and driving decisions without direct authority
• Strong program management fundamentals: planning, tracking, dependency and risk management
• Clear written and verbal communication, with the ability to move between technical detail and executive summary depending on the audience
• Work effectively in fast-moving environments with high ambiguity, including where process doesn't exist yet
• Excited about Anthropic's mission to develop AI that is safe and beneficial

Preferred Qualifications

• Experience with lead and campaign automation, CPQ implementations, or customer success and health-scoring programs (Gainsight or equivalent) at a software company
• Experience operating in a compliance-sensitive environment, such as SOX or IPO readiness
• Experience partnering closely with engineering or business technology teams on systems implementations, not only with business stakeholders
• Familiarity with the data models behind GTM systems, and comfort using data to diagnose whether a program is working
• Experience at a company that scaled significantly during your tenure