Program Manager, GTM Systems

About the role

Anthropic's GTM Systems team builds and operates the systems and processes behind the company's go-to-market motion, including quoting, provisioning, customer success tooling, and the data infrastructure that ties them together. As a Program Manager on the team, you'll own cross-functional coordination across concurrent systems initiatives.

Responsibilities

• Own cross-functional coordination across concurrent GTM systems programs, including CPQ, deployment tracking, account data quality, and compliance-driven process change
• Prepare and run quarterly business reviews for GTM systems initiatives, and drive the decisions and follow-ups that come out of them
• Partner with operational leads and stakeholders across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology to keep programs aligned and moving
• Translate between technical implementation detail and executive priorities in both directions, so engineers understand the business context and leadership understands the trade-offs
• Define and track the business outcome each program exists to drive, along with how it's measured, and hold programs to it
• Agregate and maintain the documentation, plans, and status views that keep cross-functional initiatives coherent
• Surface risks, dependencies, and competing priorities early, and drive them to resolution without direct authority over the teams involved

Requirements

• Hands-on experience with GTM processes at a software or technology company — lead-to-cash, quote-to-cash, renewal and expansion motions, or customer health
• Working understanding of how systems such as Salesforce, CPQ platforms, or customer success tools support those processes
• Track record of owning cross-functional alignment with senior stakeholders — running recurring business reviews, facilitating rooms with competing priorities, and driving decisions without direct authority
• Strong program management fundamentals: planning, tracking, dependency and risk management
• Clear written and verbal communication, with the ability to move between technical detail and executive summary depending on the audience
• Work effectively in fast-moving environments with high ambiguity, including where process doesn't exist yet

Qualifications

• Excited about Anthropic's mission to develop AI that is safe and beneficial

Preferred Qualifications

• Experience with lead and campaign automation, CPQ implementations, or customer success and health-scoring programs (Gainsight or equivalent) at a software company
• Experience operating in a compliance-sensitive environment, such as SOX or IPO readiness
• Experience partnering closely with engineering or business technology teams on systems implementations, not only with business stakeholders
• Familiarity with the data models behind GTM systems, and comfort using data to diagnose whether a program is working
• Experience at a company that scaled significantly during your tenure