Program Manager (Group Home Setting)

About the Role

We're seeking an experienced, compassionate, and mission-driven Site Supervisor to oversee the day-to-day operations of one of our residential locations. In this leadership role, you'll provide operational oversight, staff supervision, regulatory compliance management, and person-centered support coordination while fostering a positive environment for both the individuals we serve and the employees who support them.

Responsibilities

• Lead Residential Program Operations
  • Oversee daily operations of an assigned residential location.
  • Ensure services are delivered in accordance with individual support plans and treatment goals.
  • Maintain a safe, clean, and welcoming home environment.
  • Monitor program performance, quality indicators, and census goals.
  • Provide direct support as needed to meet participant and operational needs.
• Support Individuals Served
  • Advocate for the needs, rights, and goals of participants.
  • Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
  • Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
  • Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.
• Ensure Health, Safety, and Compliance
  • Monitor participant health needs in partnership with nursing staff.
  • Coordinate medical, dental, psychiatric, and specialty appointments.
  • Ensure adequate medication supplies and medication administration compliance.
  • Maintain preparedness for emergencies, including fire drills and evacuation procedures.
  • Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
  • Prepare for licensing reviews, audits, inspections, and certification activities.
• Lead and Develop Staff
  • Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
  • Coordinate staffing schedules and maintain required staffing ratios.
  • Assist with recruitment, interviewing, onboarding, and employee development.
  • Conduct regular supervision meetings and annual performance evaluations.
  • Ensure staff training, certifications, and professional development requirements are maintained.
• Manage Resources and Finances
  • Monitor program budgets and participant funds.
  • Ensure proper purchasing, inventory management, and financial recordkeeping.
  • Oversee household supplies, food inventories, and equipment needs.
  • Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.
• Build Strong Relationships
  • Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
  • Foster teamwork, employee engagement, and positive employee relations.
  • Represent Oak Hill professionally in the community and with external stakeholders.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
• Minimum of three (3) years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD).
• Minimum two (2) years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver's license and ability to meet Oak Hill driving requirements.
• Successful completion and clearance through required background screenings and pre-employment requirements.
• Obtain and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
• Availability to respond to program emergencies as required.
• Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.

Required Skills

• Experience managing residential services for individuals with intellectual and developmental disabilities.
• Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
• Experience with person-centered planning and behavioral support programs.
• Previous experience supervising multidisciplinary teams.
• Experience managing budgets, staffing schedules, and program operations.

Preferred Skills

• Lead Through Service: You support your team by coaching, mentoring, and creating an environment where employees can succeed while providing exceptional care.
• Stay Organized and Accountable: You manage competing priorities effectively, maintain compliance in a highly regulated environment, and ensure operational excellence.
• Build Meaningful Relationships: You communicate effectively with participants, families, employees, healthcare professionals, state agencies, and community partners.
• Solve Problems with Confidence: You use sound judgment, remain calm under pressure, and make thoughtful decisions that prioritize participant well-being and program success.
• Believe in Person-Centered Services: You are passionate about helping people achieve greater independence, dignity, and quality of life.

Join the Oak Hill team and make a meaningful difference every day.