Program Manager, Global Onboarding

Responsibilities

• Own the strategy and roadmap for 11:11’s global onboarding program, aligned with company culture, values, and talent priorities.
• Maintain a globally consistent onboarding framework that balances enterprise standards with regional business, cultural, and compliance needs.
• Design and manage the onboarding experience from offer acceptance through the first 90 days, including orientation, learning paths, manager resources, and Day 1 readiness.
• Track onboarding metrics and stakeholder feedback to evaluate effectiveness, improve the program, and inform leadership decisions.
• Develop and maintain onboarding content, playbooks, templates, and communications that are accurate, scalable, on-brand, and easy to use.
• Leverage modern HR systems, automation, AI, and other digital tools to scale our onboard workflows and improve the new hire experience.
• Partner with fellow HR teammates and leaders across the business to gather feedback, align onboarding to business needs, and strengthen engagement, retention, and connection to culture.
• Consult with business and functional leaders to define role expectations and create standardized BU- and team-level onboarding success plans, then track adoption and effectiveness.
• Manage external vendors and support execution of broader People Operations programs, communications, systems, reporting, and process improvement.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values.

Requirements

• Bachelor’s degree in a related field of study or equivalent years of demonstrated experience.
• 5+ years of progressive experience in HR, including ownership of global onboarding and employee lifecycle programs.
• Experience leading complex cross-functional programs, including roadmap planning, stakeholder management, and change management.
• Experience facilitating engaging virtual and in-person sessions for new hires and people leaders.
• Knowledge of global onboarding requirements and employee experience best practices, with the ability to balance consistency and regional needs.
• Lears in to use of AI, automation, and emerging technologies that improve efficiency and scalability across onboarding and People Operations.
• Strong analytical skills and the ability to use data and feedback to improve program effectiveness.
• Strong partnership, communication, organization, and multi-project management skills, with the ability to influence across functions and levels.
• A positive, inclusive, service-oriented mindset and the ability to model 11:11’s values.
• Strong organizational skills, attention to detail, and the ability to manage multiple onboarding cohorts, timelines, and deliverables simultaneously in a fast-paced environment.
• Acts as a culture carrier and role model for 11:11’s Values, bringing a positive, inclusive, and service-oriented mindset to all interactions.