Program Manager | General Surgery Services

About the role

Emplify Health is seeking a collaborative and results-driven Program Manager to support the ongoing growth, quality, and operational success of our General Surgery Service Line, with a primary focus on Metabolic & Bariatric Surgery and Obesity Medicine programs. This highly visible role serves as a key partner to clinical leaders and operational teams to ensure regulatory compliance, drive quality outcomes, support strategic initiatives, and optimize financial performance.

Responsibilities

• Develop a deep understanding of the MBSAQIP accreditation standards and partner with the Medical Directors of Bariatric Surgery and Obesity Medicine.
• Develop systems for financial analysis, variance reporting, dashboards/benchmarking, budgeting (cost centers, programs, new initiatives, outreach, charges/coding/RVUs) to enhance efficiency and planning.
• Complete business case analysis and return on investment for the General Surgery Service Line’s technology projects and programs, as well as for additional staff due to process changes and/or growth.
• Operationalize the General Surgery Service Line’s Project Management and business initiatives.
• Complete business analysis functions to ensure appropriate utilization of resources and assure staff compliance with training, education, accreditation, and licensure data.
• Ensure compliance with regulatory standards (MBSAQIP, Joint Commission), policies and procedures, confidentiality standards, practice guidelines, and standards of care.
• Support and implement organizational and departmental mission and strategic plans.
• Foster positive working relationships and promote collaborative practice within the team and with other departments.
• Financially evaluate and conduct market research regarding the development of new programs and services.
• Pursue relevant educational opportunities to maintain or enhance professional knowledge and meet team/department needs.

Requirements

• Bachelor's degree in a health-related field.
• At least 5 years’ experience in a healthcare organization with 3 years’ experience in project management, regulatory compliance, or healthcare leadership.
• Prior experience in bariatric surgery program coordination and experience with clinical registries or quality databases, preferred.
• Licensed healthcare professional as required by regulatory body, required at time of hire (e.g., RN, RD, or other clinical background relevant to bariatric surgery, quality, or perioperative care).
• Excellent communication and presentation skills.
• Experience with data analysis, Microsoft Excel, PowerBI, and SlicerDicer, preferred.
• Ability to work onsite in La Crosse, WI required.

Schedule

• Full-time (1.0 FTE), Monday–Friday, typically 8:00 AM–5:00 PM.
• Location: Onsite at La Crosse, WI Main Campus with occasional support in Onalaska or other clinic locations as business needs permit.

Pay

Starting at $74,000 with opportunity for higher pay based on relevant work experience.

Benefits

• A highly adaptable and mission-driven organization with a supportive work environment and culture where you are valued.
• Competitive benefits package including Medical, Dental, Life, HSA/FSA.
• Substantial retirement contribution including a 401k match and annual discretionary base contribution.
• Paid Time Off (PTO) combining vacation, sick, and personal days for flexibility.
• Professional development support through opportunities, tuition investment program, and career development center.
• Additional benefits: Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, discount program, and more.