program manager, Future Operating Model

About the role

As a program manager – Future Operating Model, you will redefine how Starbucks delivers at scale by advancing the operating model of the coffeehouse, including engine throughput and drive-thru performance. You will lead complex programs to determine fleet-wide issues that can be solved systematically.

Responsibilities

• Drive drive-thru and engine performance by leading initiatives focused on OTW, throughput, and peak performance optimization
• Advance automation and equipment innovation by partnering with engineering and product teams to develop and scale new capabilities
• Deliver operational efficiency at scale by improving metrics such as IPLH, equipment uptime, and cost through system and process innovation
• Lead complex, cross-functional programs by integrating work across Engineering, Supply Chain, Facilities, and Operations to deliver results
• Balance speed, risk, and impact by driving enterprise decisions and prioritizing investments that maximize performance outcomes

Requirements

• Bachelor's degree or equivalent experience in Business, Engineering, Operations, Technology, Data Science or related field
• 4+ years of progressive experience in innovation, strategy, operations, manufacturing, engineering, retail transformation, or related disciplines
• Experience driving cross-functional partnerships in innovation programs, pilots, or transformation initiatives from concept through implementation
• Experience developing business cases, managing project timelines, and communicating recommendations to senior leaders and cross functional partners
• Strong analytical and problem-solving skills with a focus on performance metrics
• Experience in automation, equipment, operations, or process optimization
• Drive-thru and production systems experience a plus

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• Short-term and long-term disability
• Paid parental leave and family expansion reimbursement
• Paid vacation from date of hire (accrual varies by role and location)
• Sick time (accrued at 1 hour for every 25 hours worked)
• Eight paid holidays and two personal days per year
• 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock)
• Incentivized emergency savings and financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Student loan management resources and access to other educational opportunities
• Backup care and DACA reimbursement

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Schedule

This role is onsite four days a week.