Program Manager for the BHN

University of South Carolina – School of Medicine Columbia, Richland County

About the University

The University of South Carolina system transforms lives across South Carolina through eight institutions and 20 locations. Over 50,000 students are enrolled, including at the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate, and Beaufort. Palmetto College campuses enable students to earn associate or bachelor’s degrees through in-person, online, or blended learning. All institutions emphasize service to build healthier, more educated communities.

About the Role

The Program Manager, under limited direction of the Assistant Director, manages daily clinic operations and supervises operational staff for the USC Brain Health Network. This position implements approved operational designs, staffing models, and workflow processes to ensure efficient service delivery across clinic locations. Accountable for execution of established priorities, staff performance, operational system integrity, and escalation of strategic or structural matters to leadership.

Responsibilities

• Operational Execution & Site Implementation (30%): Implements approved operational models and workflow designs across Brain Health Network clinic sites. Coordinates staffing deployment, scheduling configuration, and process rollout to ensure operational readiness and consistency. Monitors implementation effectiveness and reports outcomes to leadership.
• Staff Supervision & Workforce Management (30%): Provides direct supervision to assigned operational staff, including supervisory-level employees. Oversees onboarding, performance evaluations, corrective action, and ongoing training to ensure accountability and adherence to established service standards.
• EMR & Scheduling Systems Administration (20%): Executes configuration and maintenance of the electronic medical record (EMR) and related scheduling systems in alignment with approved operational models. Manages provider templates, monitors referral workflows, and trains staff to ensure accurate documentation and patient access efficiency.
• Quality Assurance & Workflow Compliance (15%): Conducts operational audits, referral reviews, and site observations to ensure compliance with established procedures and regulatory requirements. Implements corrective actions within defined authority and escalates systemic concerns as appropriate.
• Reporting & Leadership Support (5%): Tracks operational metrics and prepares reports for leadership review. Provides operational updates and implementation feedback to support ongoing program growth and refinement. Other duties as required.

Requirements

• Bachelor’s degree in a related field and 3 or more years of relevant experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience.
• Experience with Epic systems, including clinic scheduling, capacity management across multiple providers, staffing roles and locations, and template optimization within Epic and ambulatory clinical settings.
• Knowledge of policies, procedures, and practice standards in ambulatory and clinical operations workflows.
• Ability to maintain confidentiality, problem-solve collaboratively, and communicate effectively in writing and verbally.
• Commitment to conducting business lawfully and ethically by adhering to compliance policies, procedures, and regulations.

Benefits

The University of South Carolina offers a comprehensive benefits package through the State of South Carolina and Public Employee Benefit Authority (PEBA), including health and life insurance, generous paid leave, and retirement programs. Research grant or time-limited positions may be eligible for all, some, or no benefits, depending on grant or project funding.

• South Carolina Retirement: Yes
• State Insurance Programs: Yes
• Annual Leave: Yes
• Sick Leave: Yes

Pay

Anticipated hiring range: $69,913 - $104,870 per year.

Schedule

• Full-time, 40 hours per week.
• Standard working schedule: 8:30 AM – 5:00 PM.
• Must be willing to work a flexible schedule to meet departmental needs.