Program Manager for Advanced Workforce Center

Primary Responsibilities

• Coordinate the implementation of non-credit courses, bootcamps, and certificate programs
• Support scheduling and logistics including instructors, classrooms, and instructional technologies
• Aid in in-person, hybrid, and live-virtual program delivery
• Ensure smooth day-to-day program operations and learner experience
• Manage and process invoices for vendors, corporate clients, and workforce partners, ensuring accurate billing, timely payments, and compliance with university procedures

Enrollment & Participant Support

• Support enrollment processes including registration workflows and participant onboarding
• Maintain communication with prospective and enrolled participants
• Provide customer-focused support to enhance retention and program completion
• Aid in learner inquiries, program details, and scheduling

Operations, Systems & Data Tracking

• Maintain accurate program and enrollment records
• Support CRM and enrollment systems functionality and updates
• Track and report on enrollment, participation, and program outcomes
• Aid in data-driven improvements to processes and workflows

Collaboration & Program Development

• Partner with marketing to support recruitment and outreach efforts
• Collaborate with instructors and leadership to align programs with workforce needs
• Aid in updating and refining program offerings and delivery models
• Contribute to continuous improvement and scalability initiatives

Administrative & Miscellaneous

• Perform general administrative duties and documentation
• Participate in meetings and cross-functional coordination
• Support special projects and other duties as assigned