Program Manager - Experience Operations

Our client is seeking a Program Manager to support enterprise-wide operational programs that enable and amplify the impact of the Experience Design (XD) organization and SET Agency.

About the role

This role will oversee strategic operational initiatives including AI enablement, employee engagement programs, annual events, quarterly reporting, process improvement, and PI planning activities. The ideal candidate is a proactive, entrepreneurial professional who excels in stakeholder management, operational excellence, and driving outcomes in a fast-paced, highly collaborative environment.

Responsibilities

• Manage a portfolio of enterprise-wide operational programs supporting the Experience Design (XD) organization and SET Agency
• Drive AI Enablement initiatives, including adoption strategies, tool evaluations, pilot programs, training materials, and change management communications
• Own and administer employee engagement Pulse Survey programs, analyzing results and delivering actionable insights to leadership
• Facilitate focus groups, workshops, and stakeholder discussions to support organizational improvement initiatives
• Lead planning and execution of the annual Customer Experience (CX) Day event, including logistics, vendor management, budgets, content development, and post-event evaluations
• Oversee integration projects for the Experience Design organization, ensuring alignment, visibility, and on-time delivery of key initiatives

Requirements

• 7+ years of program or project management experience within large, matrixed enterprise organizations
• Experience managing enterprise-wide operational programs involving employee engagement, organizational initiatives, reporting, and change management
• Proven ability to manage multiple concurrent programs with varying stakeholders, timelines, and deliverables with strong executive communication, presentation, and storytelling skills
• Experience planning and executing large-scale events, conferences, or organization-wide initiatives
• Demonstrated success managing employee engagement programs, surveys, or culture-related initiatives
• Experience using project management tools such as Jira, Monday.com, and Microsoft Project

Preferred Qualifications

• Experience supporting Experience Design, UX, Research, Product, Digital, or Creative organizations
• Background in AI adoption, enablement, or organizational transformation initiatives
• Familiarity with Agile methodologies and Program Increment (PI) Planning practices
• Strong facilitation skills for workshops, planning sessions, and cross-functional meetings

Skills

• Entrepreneurial mindset with a proactive approach to problem-solving and continuous improvement
• Exceptional organizational and project management capabilities
• Strong relationship-building skills across business, technology, and leadership stakeholders
• Ability to thrive in ambiguity and adapt to changing priorities
• Collaborative team player with a strong sense of ownership and accountability

Work Environment

Location: Greenwood Village, CO
Hybrid: 4 days on-site, 1 remote

Pay

The approximate pay range for this position is between $110,000 and $120,000. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered