Experience Program Manager

Key Responsibilities

• Support program strategy, implementation, scope management and deliverables that drive client objectives in collaboration with account leadership and client stakeholders
• Support customer engagement initiatives through program development and knowledge sharing, offering insights into workplace trends, best practices, and innovative solutions to enhance workplace experience
• Audit findings, client complaints, vendor service issues, information security, and KPI impacts
• Support new site setup and breakroom program implementation

Required Qualifications

• Contribution motivated, highly collaborative, and strong interpersonal skills
• Excellent verbal and written communication skills, with the ability to communicate professionally at all levels of an organization, including strong presentation and active listening skills
• Ability to manage multiple priorities and deliver results in a fast-paced heavily matrixed environment
• Bachelor’s Degree, or equivalent combination of education and experience
• Must be able to travel up to 25%
• Strong analytical/financial aptitude
• Proficient skills in Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Planner, and Outlook)
• Experience with project management and data visualization tools, including Smartsheet for project tracking and maintenance
• Ability to create, maintain, and analyze business intelligence (BI) reporting and dashboards to support data-driven decision making
• Comfort with digital tools and platforms to enhance service delivery and operational efficiency