Employee Experience Program Manager

About the role

Inovalon is a company founded in 1998 dedicated to transforming the healthcare ecosystem through data-driven solutions. This hybrid role is based in Tampa, Florida, with a current onsite expectation of two days per week, with additional in-office presence as needed.

Responsibilities

• Design and continuously improve employee experiences using program participation, engagement, and effectiveness metrics and feedback to test new approaches and rapidly iterate.
• Serve as an advocate for the employee experience by identifying friction points and proposing and implementing creative solutions that continuously improve usability, adoption and satisfaction.
• Identify opportunities to increase efficiency, scale and employee engagement through automation, AI-enabled tools, and innovative technologies.
• Collaborate with cross-functional stakeholders to ensure successful implementation of employee growth and learning initiatives.
• Coordinate and administer employee onboarding and orientation programs, ensuring a positive and engaging new hire experience.
• Serve as a primary operational liaison for Employee Resource Groups (ERGs), supporting planning, communications, event coordination, and reporting.
• Manage logistics, communications, scheduling, registration, and participant support for immersive learning and employee growth initiatives. Maintain and administer learning systems, development resources, career growth tools, program documentation, participation records, and reporting dashboards.
• Administer and support the performance review process, including timelines, communications, reporting, and stakeholder coordination.
• Coordinate internal and external events, including logistics, materials, vendor management, and attendee communications.
• Support management of learning budgets, invoices, purchase orders, and related administrative processes.
• Conduct research on industry trends, benchmark practices, and emerging solutions.
• Lead and participate in special projects and initiatives as assigned.
• Maintain compliance with Inovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.

Requirements

Education: Bachelor’s Degree in Arts/Sciences (B.A./B.S.) in a related field or comparable professional/career experience required.

Experience: 5+ Years of experience in Human Resources, Learning and Development, Program Management, Employee Experience, Customer Success, Sales Enablement, Operations, Community Management, Event Management, or a related field required.

Skills and Abilities

• Demonstrated ability to coordinate and execute multiple programs, events or customer-facing initiatives simultaneously with a focus on adoption, engagement and outcomes.
• Strong project coordination and organizational skills with exceptional attention to detail.
• Experience leveraging technology, automation, AI tools or digital platforms to improve processes and employee or customer experiences.
• Excellent written and verbal communication skills and experience developing communications, presentations, reports, and program materials.
• Strong customer-service and user-experience mindset with an ability to build positive working relationships across all levels of the organization.
• Comfort working in environments with evolving priorities and the opportunity to build new processes, resources, and experiences from the ground up.
• Strong analytical and reporting capabilities with experience monitoring participation and program metrics and the ability to translate participation data, employee feedback, and program metrics into actionable recommendations.
• Able to administer LMS.
• Self-motivated with an ability to identify problems, propose solutions, and independently drive improvements with limited direction.

Benefits

Inovalon offers a competitive salary and benefits package, including:

• Performance-based incentives
• Health insurance
• Life insurance
• Company-paid disability
• 401k
• 18+ days of paid time off
• and more.