Program Manager – Enterprise IT Support Services

Responsibilities

• Lead overall contract execution, resource management, quality control, and program delivery.
• Serve as SFI’s primary interface with the Contracting Officer, COR, customer leadership, and government stakeholders.
• Maintain full authority to act for SFI on contract matters related to fulfillment of PWS tasks.
• Ensure staffing, scheduling, scope management, budgeting, quality control, deliverable submission, monthly status reporting, project closeout, meeting facilitation, and trip reporting are performed effectively.
• Develop, maintain, and execute the Program Management Plan, including status meeting schedules, kickoff meeting details, draft agendas, and meeting minutes.
• Manage the staffing plan and ensure personnel assigned to PWS tasks are qualified, cleared, certified, and available to perform.
• Ensure vacancies are filled with qualified personnel within the PWS-required timeline.
• Oversee performance across technical task areas, including Microsoft 365/DAF365, Appian, Atlassian, OnBase, cloud hosting, cybersecurity, RMF, circuit management, privacy/IT portfolio management, configuration/change management, network engineering, system management, and IT service management.
• Support Agile and Waterfall project management activities, including Kanban boards, Scrum meetings, sprint planning, sprint reviews, demonstrations, and backlog reviews.
• Prepare and review executive-level briefings, technical reports, meeting minutes, memorandums, and monthly status reports.
• Maintain continual communication with customer leadership to align contract execution with organizational priorities, policy changes, new technology, and emerging mission requirements.
• Ensure service delivery aligns with applicable customer, DoD, Department-level, and Intelligence Community policies, processes, and regulations.

Requirements

• Active Top Secret clearance.
• Bachelor’s degree in IT, Business Administration, Computer Science, Cybersecurity, or related field; equivalent professional experience may be considered.
• At least 5 years of IT project/program management experience, including experience managing enterprise IT initiatives.
• Experience managing federal or DoD IT support contracts.
• Demonstrated experience applying both Agile and Waterfall methodologies.
• Experience with Scrum, Kanban, sprint planning, backlog management, and project reporting.
• Strong experience managing multidisciplinary technical teams, including infrastructure, cybersecurity, cloud, service desk, network, systems administration, and software support teams.
• Ability to prepare executive-level briefings, technical reports, meeting minutes, and official memorandums.
• Strong customer relationship management skills with senior government stakeholders.
• Experience managing staffing plans, surge support, vacancies, onboarding, retention, and subcontractor/team member coordination.

Qualifications

• Must be a U.S. Citizen per contract requirement.
• Candidates must possess an active Top Secret clearance at the time of consideration.
• This position requires full-time onsite support in Quantico, VA.