Program Manager - Enterprise IT

About the role

The Program Manager will lead the successful delivery of large, high-risk, mission-critical, and complex strategic enterprise programs consisting of multiple related projects. This position is responsible for producing long-term organizational improvements while managing program scope, schedules, activities, resources, budgets, risks, quality, and stakeholder expectations throughout the complete delivery lifecycle. The ideal candidate is an experienced, hands-on program leader who can coordinate multiple business and technology initiatives within a global manufacturing environment. This individual will lead cross-functional teams, manage vendors, advise project managers, oversee program financials, and ensure projects collectively achieve the program’s strategic objectives. The Program Manager will also support the continued development and adoption of Project Management Office methodologies, standards, procedures, processes, and tools.

Responsibilities

• Lead multiple interrelated projects within large, complex, and strategically important enterprise programs.
• Plan, direct, facilitate, and coordinate program activities and resources to achieve business objectives on time, within budget, and at the required level of quality.
• Manage program scope, schedules, budgets, dependencies, deliverables, risks, issues, resources, and success criteria.
• Ensure individual projects remain aligned with the program’s overall strategic objectives and anticipated organizational benefits.
• Identify and coordinate the business, IT, technical, and vendor resources required to build high-performing program teams.
• Develop and maintain integrated program plans, project schedules, work breakdown structures, estimates, resource plans, milestones, and dependency maps.
• Establish strong relationships with business stakeholders and ensure program activities support organizational goals.
• Facilitate and document program charters, business requirements, approvals, governance materials, and other program-specific documentation.
• Coordinate program reviews and obtain required stakeholder and executive approvals.
• Develop the overall testing strategy and oversee integration testing, user acceptance testing, defect resolution, and implementation readiness.
• Identify, document, escalate, and manage complex program risks and issues through closure.
• Analyze complex situations and data to determine appropriate solutions and achieve the best possible program outcomes.
• Maintain program-level risk, issue, action, dependency, and decision logs.
• Oversee vendor relationships, procurement activities, proposals, and requests for proposals associated with assigned programs.
• Develop and execute effective organizational and technical change-management plans.
• Lead program-status meetings with business, IT, project-management, vendor, and executive stakeholders.
• Prepare and deliver program-status reports, financial updates, risk assessments, and executive presentations.
• Track, manage, and forecast program financials to ensure costs are properly controlled, accounted for, and communicated.
• Serve as a mentor, advisor, escalation point, and decision-maker for project managers assigned to the program.
• Establish accountability across project teams and support project managers in resolving delivery challenges.
• Capture lessons learned and maintain program documentation for use on future enterprise initiatives.
• Contribute to the development and continuous improvement of PMO standards, processes, procedures, templates, and tools.
• Promote consistent adoption of established project and program management methodologies.

Required Skills/Experience

• Five to nine years of project management, program management, or related professional experience.
• Progressive experience in project-management and leadership positions within a large or comparably complex organization.