Program Manager, Enterprise Systems

About the role

The Enterprise Systems Program Manager is responsible for the strategic planning, product management, program leadership, and project execution of Allegiant’s Enterprise Systems portfolio. This role combines product, program, and project management to ensure enterprise applications deliver measurable business value, operational efficiency, regulatory compliance, and scalable solutions. The incumbent owns and governs the technology roadmap for systems including SAP, Ariba, FuelPlus, Trax eMRO, SkyLedger, and related applications, defines long‑term product strategy, manages enterprise‑wide programs, leads critical technology initiatives, and ensures successful project execution from concept through deployment. The role provides leadership and oversight for enterprise applications, leads stakeholder engagement, facilitates discovery and scoping sessions, oversees resource planning, removes organizational roadblocks, and supports strategic initiatives such as system and business process integrations. The manager supervises assigned personnel, establishes governance processes, drives prioritization decisions, aligns business objectives with technology investments, and fosters high‑performance teams through mentorship and knowledge sharing.

Responsibilities

• Own and maintain the unified Enterprise Systems roadmap; define long‑term product strategies and investment priorities.
• Evaluate business opportunities, system enhancements, and emerging technologies to maximize business value.
• Lead technology discovery initiatives and facilitate evaluation of new systems, capabilities, and automation opportunities.
• Develop business cases, ROI analyses, and strategic recommendations for executive leadership.
• Serve as primary liaison between Enterprise Systems, business stakeholders, IT teams, and third‑party vendors.
• Manage the Enterprise Systems backlog to refine work items and gather necessary information.
• Support enterprise integration initiatives for systems, processes, data, and business operations.
• Lead cross‑functional programs consisting of multiple related projects, initiatives, and workstreams.
• Establish governance structures, communication plans, success metrics, and operating models.
• Coordinate activities across business units, IT teams, vendors, and external partners.
• Identify, manage, and resolve program risks, issues, dependencies, and resource constraints.
• Facilitate meetings and program status reviews; communicate priorities, status, risks, impacts, and strategic recommendations to stakeholders at all levels.
• Ensure appropriate capacity planning and resource allocation across projects and programs.
• Coordinate integration activities across Finance, Procurement, Maintenance, Operations, and supporting technology teams.
• Lead strategic projects from initiation through deployment and stabilization; develop project plans, schedules, budgets, resource plans, and risk mitigation strategies.
• Facilitate scope definition, requirements gathering, prioritization, testing, deployment, and adoption activities.
• Monitor project performance and ensure delivery within approved scope, timeline, budget, and quality objectives.
• Remove roadblocks and proactively address issues impacting project execution.
• Manage integration roadmaps, milestones, dependencies, and stakeholder communications.
• Provide strategic oversight and governance for SAP, Ariba, FuelPlus, Trax eMRO, SkyLedger, and other enterprise applications.
• Drive system modernization, optimization, integration, and continuous improvement initiatives.
• Ensure solutions align with business strategy, operational priorities, compliance requirements, and enterprise architecture standards.
• Partner with technical teams to ensure reliable, secure, scalable, and supportable solutions.
• Supervise, mentor, and develop direct reports; establish performance expectations, goals, and accountability measures.
• Foster collaboration, knowledge sharing, continuous improvement, and professional development.
• Champion a culture focused on innovation, accountability, customer service, and operational excellence.
• Ensure adherence to SDLC, Change Management, Release Management, and governance standards.
• Support compliance with SOX requirements, audit standards, and internal controls.
• Monitor program performance, risks, KPIs, and business outcomes; develop executive dashboards, status reporting, and strategic communications.
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
• Perform other duties as assigned.

Requirements

• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education: Bachelor’s degree in Information Systems, Business Administration, Accounting, Computer Science, Engineering, or a related discipline.
• Minimum seven (7) years of experience in enterprise systems, product management, program management, project management, business analysis, or related disciplines.
• Minimum three (3) years leading large‑scale enterprise initiatives involving multiple business units, vendors, and technology teams.
• Proven leadership and people management experience.
• Experience managing enterprise software implementations, upgrades, enhancements, and integrations.
• Strong understanding of product, project, and program management practices.
• Experience creating business cases, ROI analysis, roadmaps, and strategic investment plans.
• Ability to lead cross‑functional teams without direct authority.
• Strong verbal and written communication skills with the ability to communicate effectively with executives, business leaders, and technical teams.
• Experience facilitating stakeholder workshops, discovery sessions, requirements gathering, and prioritization activities.
• Strong analytical, problem‑solving, risk management, and decision‑making skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience working with Agile, SDLC, Release Management, and Change Management methodologies.
• Proficiency with project/work management tools such as Jira, Microsoft Office Suite, and reporting tools.
• Ability to translate complex business needs into scalable technology solutions.
• Strong financial acumen, including budgeting, resource planning, and investment justification.
• Preferred: Master’s degree.
• Preferred: PMP, SAFe, CSPO, CSM, Lean Six Sigma, or other relevant certifications.
• Preferred: Experience creating and managing Gantt charts; utilizing Microsoft Project for managing initiatives.
• Preferred: Experience with Power BI, Tableau, data analytics platforms, and AI‑enabled tools.
• Preferred: Worked in a SOX and/or FAA‑regulated environment; knowledge of SOX compliance, internal controls, segregation of duties, and audit requirements.
• Preferred: Experience with SAP, Ariba, FuelPlus, Trax eMRO, SkyLedger, and related enterprise applications.
• Preferred: Experience supporting Accounting, Tax, Procurement, Treasury, Maintenance, Operations, Stations, or airline business functions.
• Preferred: Experience supporting mergers, acquisitions, or large‑scale business integrations.
• Preferred: Experience leading enterprise transformation and modernization initiatives.
• Preferred: Experience managing third‑party vendors, software partners, and consulting organizations.
• Preferred: Strong background in process improvement, organizational change management, and technology governance.

Benefits

Full‑time benefits:

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Paid vacation, holidays, and sick time

Part‑time benefits:

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Sick time