Program Manager, Enterprise Data and Information Services

Job Summary

The Program Manager manages a set of interrelated projects, and in some cases, on-going operations to deliver against a common set of business objectives using business acumen, critical thinking and relationship skills. Responsible for managing cross-functional project-level or program-level requirements and scope, resource planning, finances and benefit realization, risks and issues, quality, organizational change management, communications and reporting.

About the Role

This position is responsible for helping to lead and drive the modernization and architectural evolution of Key’s Data Supply Chain (DSC). This role operates within Enterprise Data and Information Services (EDIS) and focuses on defining and enabling DSC-specific architecture standards, patterns, and modernization roadmaps. The role is accountable for driving cloud-native adoption, reusable componentry, and modern delivery patterns across the Data Supply Chain. There will be close partnership with Enterprise Architecture, Platform teams, and Production Support teams.

Essential Functions

• Program Management - General
• Leads one or more programs in a fast-paced, dynamic environment, which may include directing third party resources as well as virtual teams.
• Develops and grows partnerships and foster relationships with senior functional managers and their management teams to prioritize projects and set/ receive direction to achieve business objectives.
• Supports business case development; performs project registration/consolidation/prioritization as required; creates funding plan; and administers project pipeline checkpoints to drive delivery and mitigate/resolve bottlenecks.
• Develops integrated program plan; identifies and manages program dependencies and critical paths; and tracks/reports program milestones as well as status.
• Ensures potential impacts to external client experience are addressed in project solution/plan.
• Estimates resources needed to achieve program goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages on/off-boarding; and monitors/manages vendor performance on labor resources.
• Drafts and submits program budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual tracking as well as variance reporting.
• Identifies, tracks, escalates and resolves issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates risk with corrective/ mitigating actions.
• Tailors methods and metrics; administers configuration management/version control; adheres to project policies/ standards; performs project assessments; coach/ mentors teams; and manages deliverable reviews and sign-offs.
• Liaises with key stakeholders; supports development of change management planning, design and implementation including communication and training.
• Manages documentation and the knowledge transfer to the “business as usual” functions; conducts “lesson-learned” reviews.
• Manages the execution of vendor contract(s) and ensures adherence to contract provisions, where applicable.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.

Skills

• Works autonomously with proven demonstration of Key leadership competencies; organized, self-disciplined; influences & challenges broadly across the organization; makes tough decisions in a timely manner.
• Strategic thinker; ability to see the ‘big picture’; assists in developing and implementing strategies across the organization; applies expert problem solving and conflict management skills; proven track record of successful complex project/program execution across the enterprise, consistently meeting budget, schedule, scope & risk targets; manages the execution of vendor contracts.
• Integrated, cross-functional understanding of the business strategy to corporate goals & strategy, including financial & risk impacts of program delivery.
• Clearly articulates vision of programs future state impact to business & enterprise strategy.
• Absorbs and applies feedback to drive personal and team development; mentors staff.
• Proactively manages risks to minimize occurrence of issues; comfortable in an environment of risk and uncertainty; performs impact analysis and prioritization; identifies corrective/ mitigating actions; demonstrates ability to escalate risks/issues timely and motivate others to resolve; provides effective reporting of impact and status; identifies and manages project dependencies and/or program interdependencies.

Core Competencies

• Experience implementing or supporting Enterprise-level data solutions and platforms and\or leading and driving Enterprise Data projects.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

Hybrid (3+ days)

Compensation And Benefits

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.