Director, Enterprise Data and Applications Management

Primary Responsibilities

• Lead the Enterprise Applications team to support and maintain the enterprise software suite and third-party applications.
• Plan, test, and manage database implementation, configuration, security, updates and maintenance of the ERP System (Jenzabar) modules and third-party applications.
• Manage the development, implementation, and automation of administrative and academic applications that support business processes and service functions across the University.
• Collaborate with all University departments to define priorities for enterprise application-related projects and initiatives.
• Lead the Enterprise Systems Steering Committee and other University-wide committees to ensure departmental representation and provide expertise on issues as they relate to enterprise applications.
• Manage backup, restore, and cloning of databases in test and production environments.
• Manage and support Business Objects enterprise report-writing tools and environment.
• Serve as Project Manager for all application related implementation, integration, and upgrade projects.
• Review application release notes, patches and fixes and recommend appropriate action.
• Coordinate enterprise application troubleshooting efforts to ensure timely resolution of issues and problems.

Required Qualifications & Experience

• Bachelor’s degree, preferably in IT/IS or related field, or equivalent experience.
• Excellent interpersonal and teamwork skills.
• Strong communication skills, both oral and written, including the ability to address technical issues with those without technical backgrounds.
• Demonstrated experience supporting enterprise systems in a multi-platform environment, preferably in a college or university setting.
• Significant experience maintaining and supporting complex relational database systems, including extensive use of data manipulation and query tools (e.g., SQL).
• Experience with ERP systems, preferably Jenzabar, and content management systems, preferably Salesforce Education Cloud.
• Technical knowledge of client-server networks, SQL, SQR, SQL Query and Cloud-Based.
• Demonstrated success in managing complex, long-term projects.
• Prior supervisory experience preferred.