Program Manager (East / Central)

Role Summary

A Program Manager is responsible for overseeing the delivery of complex, high-impact programs that support organizational strategic goals. This senior-level role involves leading cross-functional teams, ensuring effective governance, and driving value through meticulous planning and execution. The Program Manager fosters a collaborative environment and promotes continuous improvement to maximize business outcomes.

Responsibilities

• Lead end-to-end program delivery, ensuring alignment with strategic vision and measurable business objectives.
• Develop and implement governance structures tailored to program needs and stakeholder requirements.
• Manage program resources, including capacity planning and prioritization, to meet operational demands.
• Identify, assess, and mitigate program risks, issues, and dependencies proactively.
• Build and maintain trusted relationships with sponsors, business owners, clients, and internal teams to facilitate seamless collaboration.
• Maintain regular communications with executive stakeholders, providing transparent updates on progress and risks.
• Oversee program schedules, scope, and resource planning, applying structured problem-solving techniques to ensure timely delivery.
• Inspire and develop project teams, promoting mentorship, accountability, and a culture of continuous learning.
• Oversee program financials, including budgeting, forecasting, and performance reporting, ensuring alignment with strategic goals.
• Establish mechanisms for monitoring program health, delivering performance reports, and driving continuous process improvements.

Qualifications

• Bachelor’s degree required; advanced degree or MBA preferred.
• PMP, PgMP, Agile, SAFe, or ITIL certifications are a plus.
• Over 10 years of experience in program or project management, with at least 5 years leading large, cross-functional IT or infrastructure programs in professional or managed services environments.
• Proven ability to build and lead high-performing teams and manage executive stakeholder relationships in matrixed organizations.
• Strong financial management skills, including experience with budgeting, forecasting, and financial reporting for multimillion-dollar programs.
• Knowledge of IT infrastructure, governance, risk management, and associated planning tools like MS Project, Smartsheet, or Power BI.
• Excellent interpersonal, communication, and conflict-resolution skills, with a high level of emotional intelligence.

Publishing Pay Range

$78.00 – $80.00 Hourly

Work Location

This is a fully remote role and can be performed from an approved location.