Program Manager, E-Commerce

Description

We're seeking a talented Program Manager to own the Selection and Site Merchandising function across all new e-commerce programs at Whole foods market. This individual contributor role is the connective tissue between individual program owners and Selection and Site Merchandising stakeholders—synthesizing program goals into a cohesive, all-encompassing set of requirements that drive exceptional customer experiences.

• Manage item selection criteria across all new e-commerce programs.
• Ensure selection coverage, quality, and buyability standards are met and continuously improved.
• Cook up with merchandising teams on product placement and site merchandising strategies.
• Drive consistency and quality across all program storefronts.
• Work with individual program owners to understand the goals of each program.
• Represent a cohesive, all-encompassing set of selection and site merchandising requirements to stakeholders.
• Partner with category teams, site merchandising teams, individual program owners, and the broader WFM E-Commerce Selection and Site Merchandising team.
• Navigate stakeholder complexity at senior levels to drive alignment and execution.
• Drive key performance indicators related to selection coverage, buyability, site merchandising quality, and assortment effectiveness.
• Monitor, measure, and continuously improve KPIs through data-driven insights.
• Leverage SQL, Excel, and data analysis skills to derive actionable insights from complex datasets.
• Use data to inform selection decisions, identify gaps, and measure program impact.
• Support the creation and maintenance of program mechanisms that enable seamless execution of selection and site merchandising activities across initiatives.
• Identify opportunities for process improvements and operational efficiencies within the selection and site merchandising workflow.
• Implement scalable solutions that enhance decision-making speed and quality.
• Communicate clearly and effectively both verbally and in writing.
• Provide regular updates to leadership on selection and site merchandising performance, risks, and opportunities.

Basic Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
• 3+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.