Program Manager, Domains and Off-Platform Enforcement
About the role
Safeguard Meta’s brand and digital assets globally by designing and executing strategies to identify and address emerging threats across off-platform digital channels. Lead long- and short-term strategic planning initiatives and work cross-functionally with business, security, and legal teams to drive high-impact alignment in complex, time-sensitive environments. Manage critical domain name tasks and registrar operations, leveraging AI solutions within the Domain Name System. Serve as a key liaison both internally at Meta and externally across the brand protection and domain name industry, applying expertise in domains and brand protection to support programs across global markets.
Responsibilities
- Develop and execute global brand protection strategies, managing a comprehensive portfolio spanning social media, domains, paid search, marketplaces, and mobile applications
- Serve as a liaison for internal Meta teams on brand protection matters
- Analyze trend data to identify emerging threats and optimize enforcement strategies
- Coordinate cross-functionally with business teams, security, integrity, and other stakeholders to align enforcement efforts
- Manage and collaborate with external brand protection vendors on enforcement actions
- Support anti-abuse partnerships externally
- Lead on AI solutions within the Domain Name System
- Develop competencies for case management tooling and predictive modeling
- Manage critical domain name management tasks and registrar operations, maintaining security and stability standards for the company’s domain portfolio
- Support UDRP and litigation matters, coordinating with outside law firms as needed
- Prepare and deliver high-quality, executive-level communications and reports on team performance, strategy, and critical issues
- Create and maintain process and protocol documentation to maximize user adoption and educate relevant stakeholders
Requirements
- 8+ years of experience with brand protection and/or project management
- Demonstrated experience managing vendor relationships, administration, and budgets
- Experience leading complex, cross-functional projects
- Proficiency in data analysis
- Experience preparing and delivering written and verbal communications to executive stakeholders, including status reports, strategy proposals, and escalation summaries
Preferred Qualifications
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Proven experience managing global brand protection programs, covering social media, domains, paid search, marketplaces, and mobile apps
- 5+ years of experience with Domain Name Management, Registrar operations and/or ICANN operations
- Experience working with a large, global tech company
- Demonstrated experience understanding AI adoption, tooling, and its application to brand protection or case management
- Experience with Trademark and Intellectual Property law
- Familiarity with UDRP and other online dispute resolution mechanisms or litigation processes
- Experience managing cross-functional programs in a fast-paced, evolving environment with competing priorities
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
Pay
$152,000/year to $218,000/year + bonus + equity + benefits. Individual compensation is determined by skills, qualifications, experience, and location.
Benefits
In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.