Program Manager, Digital Supply Chain, Prime Video Partner Experience

About the role

Prime Video is a first‑stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios‑produced series and movies; licensed fan favorites; and programming from Prime Video add‑on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

We are seeking a Vendor Program Manager to support our Media Digital Supply Chain operations. This role serves as a key point of contact between Prime Video and our media fulfillment vendor and post‑house network, driving operational excellence, supporting innovation adoption, and contributing to the optimization of our digital supply chain ecosystem. The individual will work across cross‑functional teams, implement new workflows, and partner with product and technology teams to translate business requirements into operational improvements.

Responsibilities

• Vendor Performance Management: Audit and optimize steady‑state delivery performance metrics for media fulfillment vendors, aligning priorities and maximizing impact for both Prime Video and our vendor partners.
• Portfolio Strategy and Optimization: Lead comprehensive portfolio strategy across all regions (US, EU, APAC) and services (Fulfillment, Localization, Technology, Accessibility, Aggregation), anticipating and addressing studio and customer needs.
• Product Feature Adoption: Facilitate regular connections with vendors to communicate upcoming spec and feature updates, ensuring full understanding, compliance, and adoption of Prime Video technical specifications and product requirements.
• Program Roadmap & Cross‑Functional Collaboration: Prioritize team roadmap and allocate resources effectively across key initiatives, while proactively identifying risks and opportunities to stay ahead of industry trends.

Basic Qualifications

• 5+ years of Supply Chain, Product Management, or Program Management experience.
• Experience working with data and leveraging analytics to make decisions.
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions.
• 3+ years of experience in media, entertainment, or digital content industries.
• Proven track record of managing complex vendor relationships and driving performance improvements.

Preferred Qualifications

• Knowledge of deliverables and technical specifications for streaming assets.
• Familiarity with digital file and folder management systems, marketing workflow tools, DAM, and Localization systems.
• 2+ years of driving process‑improvement initiatives.
• Experience managing global vendor programs across multiple regions.
• Experience representing organizations at industry events and conferences.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription) and life & AD&D coverage, with supplemental options.
• Employee Assistance Program, mental health support, and medical advice line.
• Flexible Spending Accounts and adoption/surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign‑on payments and restricted stock units (RSUs) as part of the total compensation package.

Pay

• USA, CA, Culver City: $80,300 – $140,500 annually
• USA, WA, Seattle: $82,700 – $140,500 annually