PROGRAM MANAGER - DIGITAL HEALTH

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states.

About the role

The Program Manager oversees and optimizes OCHIN’s systems, processes, initiatives, and tools to support the success of our members. This role leads strategic programs, focusing on equitable clinical, financial, and operational outcomes for health care organizations (HCO). The Program Manager works closely with management to define program goals and ensures alignment across teams to drive successful outcomes. Responsibilities include providing consultation and technical assistance, managing grant compliance, fostering positive funder relationships, and acting as the program’s voice to ensure stakeholder communication and process alignment. This role plays a critical part in the execution of OCHIN's strategic goals and the achievement of desired outcomes for all stakeholders.

Please note: This position is funded through a contract. Continued employment is contingent upon contract renewal or extension, and organizational needs.

Responsibilities

• Lead design and execution of program activities, ensuring timely delivery and strategic alignment, and driving organizational goals and measurable outcomes
• Build and maintain strong relationships with internal teams, leadership, and external partners to foster collaboration and drive performance
• Support deployment of digital health tools, including remote patient monitoring and patient-facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration
• Apply advanced program and project management practices, including governance, prioritization, resource alignment, risk management, and quality oversight
• Leverage data and analytics to drive decision-making, continuous improvement, and development of program or product roadmaps
• Serve as the primary point of contact for program communications; provide regular updates on roadmap, progress, outcomes, and key metrics, including presentations and training
• Identify opportunities to improve adoption, implementation, and optimization of tools, technologies, and processes
• Act as a change agent to promote a health center-centric culture to support HCO transformation
• Stay current on industry trends, regulatory requirements, adult learning strategies, and relevant program knowledge
• Maintain awareness of OCHIN services and solutions through engagement in internal-facing cross-functional meetings and external-facing workgroups
• Communicate regularly with HCOs, including status updates, to ensure program deliverables are meeting timelines, data requirements, and other elements as necessary
• Build knowledge of domain-specific topics to gain greater understanding of barriers and innovative models to guide HCOs in addressing challenges to successfully develop, implement, and sustain action plans and/or improve rural health care

Requirements

• Bachelor's degree in healthcare or a related field; master's degree strongly preferred
• Minimum of three (3) years of experience supporting health care teams in a similar or relevant role strongly preferred; four to five (4–5) years a plus
• Demonstrated strength in anticipating and resolving problems, including where little or no precedent may exist; strong process understanding of project lifecycle; highly independent and self-motivated
• Demonstrated experience supporting individual clinicians, care teams, and clinic leaders with implementing practice changes in a clinical setting using principles of motivational interviewing or human-centered design; practices of Model for Improvement or Lean; and frameworks such as PCMH or the Building Blocks of High Performing Primary Care
• Ability to create welcoming, structured spaces for meeting and collaboration, virtually and in-person, including creating realistic agendas and creative social connections (icebreakers), and coordinating stakeholders across disciplines and technical assistance needs
• Excellent written and verbal communication skills, with the ability to act as a coach and consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement
• Knowledge of change management and human-centered design; familiarity with advanced primary care concepts, chronic disease management, and FQHC/safety net clinics preferred
• Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in-person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners
• Strong experience in a telecommuter role strongly preferred, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus
• Experience working with patient portal, telehealth, e-consults, and/or remote patient monitoring technology required; experience with Epic functionality preferred
• Knowledge of healthcare data, reporting, and analysis required; familiarity with advanced primary care concepts, chronic disease management, clinical quality metrics (e.g., UDS, HEDIS, NCQA or NQF metrics), and FQHC/safety net clinics is preferred
• Demonstrated ability to drive execution on multi-disciplinary projects, with the ability to motivate and guide cross-functional stakeholders
• Strong analytical and problem-solving skills to support strategic decision-making
• Ability to travel to urban and rural locations up to 25-50%

Work Environment

• 100% remote organization with no physical corporate office location; employees work remotely from home
• Nationwide travel is determined based on OCHIN business needs, up to 20% nationally for on-site Go-Live support
• Ability to work independently and efficiently from a home office environment with high-speed internet service
• Distraction-free workplace required
• Constant interpersonal skills, teamwork, and customer service; frequent creativity, mentoring, presentations, and teaching; occasional decision making and independent judgment or action
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms
• Routinely uses standard office equipment such as computers and mobile devices

Benefits

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers.

Pay

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

COVID-19 Vaccination Requirement: To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.