Program Manager (Health, IT)

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

About the role

We are seeking a highly skilled and experienced Program Manager (Health, IT) to join our IT team. This is a full-time, hybrid, contract position focused on leading Health Information Network (HIN) initiatives that increase provider adoption, engagement, and utilization across the healthcare ecosystem.

Responsibilities

• Develop and manage program plans, timelines, risks, deliverables, and stakeholder communications while ensuring adherence to project management best practices
• Serve as the primary liaison between state agencies, healthcare providers, internal teams, and third-party vendors
• Design and implement performance metrics, dashboards, and reporting frameworks to measure campaign effectiveness and provider engagement
• Analyze HIN data, campaign results, and stakeholder feedback to identify trends, opportunities, and areas requiring strategic adjustment
• Create executive-level presentations and reports for Department of Health leadership and other state stakeholders
• Design, deploy, and analyze complex stakeholder surveys using tools such as SurveyMonkey, Qualtrics, NoviSurvey, or similar platforms
• Develop actionable recommendations based on survey findings, provider feedback, and program performance data
• Translate complex health IT concepts, interoperability standards, and data exchange processes into clear, business-friendly communications
• Create educational materials, presentations, and outreach content that demonstrate the value of HIN participation
• Develop and execute provider recruitment and engagement strategies to expand HIN membership and participation
• Build and maintain relationships with healthcare organizations, providers, administrators, and community partners
• Design and deliver training programs, coaching materials, and knowledge resources to support outreach teams and supervisors
• Partner with vendors to define reporting, dashboard, analytics, and operational requirements
• Monitor vendor performance and ensure deliverables meet quality standards, business objectives, and contractual expectations
• Identify program challenges, remove barriers to adoption, and proactively drive solutions with minimal supervision

Requirements

• Bachelor's degree in Health Informatics, Public Health, Healthcare Administration, Information Systems, or a related field
• 5+ years of program management experience within healthcare technology, health information exchange, interoperability, or related healthcare environments
• Experience working with state, regional, or enterprise Health Information Networks (HINs) or Health Information Exchanges (HIEs)
• Demonstrated success managing complex programs, vendors, stakeholders, and cross-functional initiatives
• Strong background in healthcare data analytics, reporting, and performance measurement
• Experience designing surveys, conducting research, and translating findings into actionable business recommendations
• Proficiency with survey platforms such as SurveyMonkey, Qualtrics, NoviSurvey, or similar tools
• Experience creating dashboards and data visualizations using tools such as Power BI, Tableau, Excel, or equivalent platforms
• Working knowledge of healthcare interoperability standards, including HL7, FHIR, Direct Messaging, and related frameworks
• Understanding of health information exchange architecture, healthcare data flows, and interoperability concepts
• Experience leveraging AI and advanced analytics tools, including platforms such as AWS Bedrock and large healthcare datasets
• Exceptional written, verbal, presentation, and stakeholder communication skills
• Ability to translate highly technical concepts into clear and compelling messaging for non-technical audiences
• Strong analytical, problem-solving, and critical-thinking capabilities
• Proven ability to work independently, manage competing priorities, and deliver results with minimal direction
• Experience influencing stakeholders and building relationships across healthcare organizations and government entities

Preferred Qualifications

• Master's degree
• PMP, CAPM, CAHIMS, CPHIMS, or related certifications
• Knowledge of HIPAA, healthcare privacy regulations, and data security requirements
• Experience with healthcare quality improvement methodologies, change management, or clinical operations
• Familiarity with the New Jersey healthcare landscape and provider community

Pay

$70 - $82 per hour. Exact compensation may vary based on several factors, including location, experience, and education.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law

Schedule

Full-time, hybrid