Program Manager, Consultant

Your Role

The Program Manager Consultant, Custom Product Implementation Triage, reports to the Principal Program Manager and supports complex group requests, strategic initiatives, and product implementation issue resolution. This role serves as the primary intake point of contact for Product processes, ensuring requests are complete, assessed, prioritized, and routed to the appropriate teams.

Responsibilities

• Provide overall program leadership, guidance, and manage all aspects of a given operational program or custom group onboarding, including requirements gathering, business case creation, and driving implementation and issue resolution
• Develop resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities
• Lead large, complex implementations spanning multiple business areas to deliver strategic initiatives and measurable business value
• Support and coach project managers within the program, while providing technical expertise in planning, execution, and leadership of program, projects, and initiatives
• Be a trusted adviser to Product leadership, Senior Managers, Program Managers, and key stakeholders; serving as a Product Subject Matter Expert (SME) and overall program leadership ensuring appropriate processes are utilized, stakeholders are informed, and appropriate Product points of contact are engaged
• Ensure documentation and proper intake of various strategic requests of Product and guides request through governance, feasibility, level of effort through implementation and automation within Product systems
• Manage risks to implementation and agree on appropriate actions to mitigate/control ensuring strong governance is fully embedded with goals of urgent resolution and escalating promptly. Regularly review risk assessment with Product Leads, Senior Managers, Sales, and Implementation Teams and/or others as needed
• Review operational processes to determine gaps and inefficiencies; provides suggestions to leadership on improving/designing standard operational processes to increase operational reliability
• In an ever-changing environment, ensures process workflows and DLPs are always accurate and updated engaging MOC where needed
• Other duties as assigned

Qualifications

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 7 years of prior relevant experience
• Advanced experience with Microsoft Office Suite with preferred background with ShieldLink, Facets, JIRA, and Visio
• Excellent analytical and problem-solving skills required
• Possesses great organization skills and ability to prioritize effectively while managing multiple assignments, deliverables, and responsibilities
• Extensive experience in management of large initiatives and/or programs, ability to provide steady leadership in the face of uncertainty, change, and aggressive deadlines
• Extensive experience with developing and documenting business requirements and creating presentation materials

Schedule

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

Pay

Pay Range for California: $111,500.00 to $167,400.00. Pay Range for Bay Area: $125,700.00 to $188,700.00. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.