Program Manager, Communications

ABM is seeking a forward-thinking, creative, and curious communicator to join our Communications team, supporting ABM's Technology, Transformation, and Procurement functions — with primary focus on the Technology organization. This role will work closely with technology leaders and project teams to shape and deliver communications that engage, align, and inspire team members.

About the role

Reporting to the Senior Manager of Executive and Strategic Communications, this role will be embedded within the Technology organization, integrating with teams and working closely with project leaders to “fly alongside” them as they develop and deploy new technologies, offerings, and transformation initiatives. A key function is to maintain clear, timely, and actionable communication across various channels related to changes, downtime, interruptions, and deployments. This role will anticipate communications needs and proactively support adoption, alignment, and engagement across ABM during an enterprise-wide digital transformation designed to elevate technology, streamline processes, and drive digital adoption.

As part of ABM's talented and experienced Communications team, you'll collaborate with colleagues to share progress, growth, and new offerings from Technology, Innovation, and Transformation. This role is a chance to bring fresh ideas and creative approaches to communications that accelerate adoption, build excitement, and connect leaders with thousands of team members. You'll highlight innovation in areas like AI, robotics, and data, and showcase how ABM is redefining what's possible in industries not traditionally seen as tech-forward. You'll also champion AI and emerging technology within the Communications team itself — bringing back new tools, workflows, and ideas that help the whole team work smarter.

Responsibilities

• Communications Support & Partnership
  • Serve as a trusted communications partner for Technology, Procurement, and Transformation leaders and their project teams.
  • Act as a thought partner to technology and project leaders, contributing new ideas and strategies to elevate communication impact.
  • Develop and execute communications strategies that clarify technology priorities, enable transformation initiatives, and drive adoption of enterprise platforms.
  • Translate complex technical topics — including IT roadmaps, cybersecurity, applications, and process modernization — into clear, actionable messaging for diverse audiences.
  • Build productive relationships across the Technology organization, operations, and other functions to strengthen alignment and engagement.
  • Provide issues management, business continuity, and crisis communications support in partnership with IT leadership, including availability for urgent communications needs outside of standard business hours.
• Campaigns, Messaging & Content Packaging
  • Lead or support internal campaigns around system implementations, application upgrades, digital adoption, and enterprise change initiatives.
  • Ensure complex topics are simplified and packaged for ease of use across a wide range of stakeholders.
  • Create content such as FAQs, playbooks, intranet articles, leadership messages, Town Hall decks, and email communications.
  • Bring creative storytelling and bold ideas to make technology and transformation communications more engaging and accessible.
• Channel & Platform Enablement
  • Optimize and expand communication channels to reach distributed audiences, from technical specialists to frontline team members.
  • Partner with IT to ensure communication platforms support adoption, clarity, and accessibility.
  • Maintain governance and editorial calendars for streamlined effective communications.
• Special Projects & Transformation Initiatives
  • Support special projects related to technology and transformation initiatives, working directly with project leaders and cross-functional teams.
  • Provide project-based communication support for strategic priorities, pilots, and enterprise-wide rollouts.
• Insights & Continuous Improvement
  • Measure communications effectiveness and adoption rates using data and feedback; refine strategies for greater impact.
  • Stay current on best practices in technology change management, enterprise IT communications, digital workplace engagement, and emerging AI tools.
  • Bring new ideas to the Communications team on how to better use technology and AI to improve the team's own work — from content creation to workflow efficiency.

Requirements

• A forward-thinking, bold, and creative communicator who thrives in the technology space.
• A strategic thinker who aligns communication with larger business objectives.
• A trusted partner who brings new ideas and collaborates closely with technology and transformation leaders to shape narratives.
• Skilled at simplifying complex IT and technical concepts into clear, engaging stories.
• A connector who establishes productive relationships across teams, functions, and levels.
• Collaborative by nature and energized by working with a high-performing Communications team.
• Curious and agile, able to balance strategy with execution while managing multiple priorities.
• Genuinely interested in AI and emerging technology, and excited to bring new tools and ideas back to the Communications team.
• Experienced in packaging change communications and repurposing complex information for broad use cases, including business development.
• Calm under pressure, able to respond quickly and thoughtfully during issues or disruptions.

Qualifications

• 5+ years of relevant experience in communications, ideally within a large corporate environment. Equivalent experience in related fields will also be considered.
• A Bachelor's degree in Communications, Marketing, or a related field.
• Experience using a communications platform (e.g., Salesforce Marketing Cloud, Constant Contact, Poppulo, etc.) to plan, publish, and manage content.
• Hands-on experience using AI tools such as ChatGPT, Microsoft Copilot, or similar, for tasks like drafting, editing, summarizing, or workflow efficiency.
• Proven success supporting technology leaders and project teams, and driving adoption of enterprise systems and digital tools.
• Excellent writing and storytelling skills, particularly in explaining technology to broad audiences.
• Familiarity with IT processes, digital workplace tools, applications, and change adoption strategies.
• Strong ability to package and translate technical and transformation progress into materials for multiple audiences — internal and external.
• Demonstrated experience supporting issues management, business continuity communications, and crisis response, with flexibility to work off-hours when needed.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
• Experience with enterprise collaboration platforms such as Microsoft Teams, Yammer/Viva Engage, Slack, or similar.
• Familiarity with intranet content management systems and digital publishing tools.
• Ability to use measurement and analytics platforms to track engagement and adoption.
• Enthusiasm for AI-enabled tools for content development, workflow efficiency, and analytics — with an interest in championing new tools across the team.
• Strong relationship-building skills, with the ability to influence and align across multiple stakeholders.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.