Program Manager - Commercial Services

About the Role

You’ll be responsible for the management of large, complex programs spanning multiple IT and/or business departments. You will support the initiation, planning, execution, and finalizing of programs and/or projects according to deadlines and budget, which includes coordinating the efforts of team members, contractors, and third-party vendors.

Responsibilities

• Create a roadmap/plan for multiple related work efforts which roll up into a program-level plan to manage cross-functional teams and project dependencies, milestones, and deliverables.
• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Proactively perform risk management and identify issues across functions and inter-dependent efforts.
• Effectively facilitate meetings with large audiences and/or broad/complex topics.
• Confidently liaise with program stakeholders at varying levels of the organization, manage expectations, and provide program-level status via strategic dialog, presentations, and written communications.
• Monitor project financials and recommend budget changes where necessary.
• Provide oversight across multiple projects to identify and resolve conflicts, resource constraints, and clear critical path.

Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Requirements

• Bachelor’s degree in computer information systems, project management, or related fields.
• 7 years of direct work experience in a project management capacity including all aspects from project initiation through execution and delivery.

Preferred Skills

• Project Management Professional (PMP) certification.
• Experience with Hospitality.
• Knowledge of Project Management Tools; Smartsheet preferred.
• Agile delivery/project management-related experience on IT projects.
• Excellent presentation skills.
• Efficient in Microsoft Office Suite.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.

Job ID: 3046833