Program Manager (Claims Adjuster) - HYBRID

About the role

Plans, develops and executes ongoing program(s) that impacts a significant segment of the organization under occasional guidance.

Key Responsibilities

• Oversees the creation, coordination and execution of the program
• Provides budgetary management to the program
• Provides training and guidance for individuals supporting the program
• Promotes growth and expansion of the program

Technical Capabilities

• Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives
• Financial Processes (Intermediate): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts
• Process Improvement (Intermediate): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality
• Peer Leadership (Intermediate): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals
• Networking (Intermediate): Build relationships through industry contacts, professional organizations and individuals
• Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance
• Problem Solving/Complexity of work: Analyzes moderately complex problems using technical experience and judgment
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area
• Team Interaction: Provides informal guidance and support to team members

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas
  • Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships
  • Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences
• Delivering Excellent Services:
  • Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them
  • Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions
  • Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness
• Ensuring High Quality:
  • Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly
  • Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them
  • Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring
• Managing Resources Effectively:
  • Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure
  • Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area
  • Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities
• Fostering Innovation:
  • Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches
  • Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
  • Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements

Qualifications

• Bachelor's degree
• 3 years relevant work experience

Hybrid schedule: 4 days working in the office, 1 day working virtually.