Program Manager - CFS Program

About the role

Pacific Health Group is at the forefront of revolutionizing healthcare, providing clinical, behavioral, and social support services through a whole-person, community-based, and trauma-informed approach. The CFS Program focuses on empowering families and caregivers of Full Service Partnership (FSP) clients to support loved ones with behavioral health challenges.

Responsibilities

• Hold ultimate accountability for the success of the CFS program and the achievement of Behavioral Health Service Act (BHSA) goals
• Supervise, train, and support a team of two field-based Family Support Specialists
• Collaborate closely with Sonoma County DHS-BHD, Full Service Partnership (FSP) teams, and PHG's administrative staff
• Maintain structured policies, procedures, and strong documentation standards to ensure program accountability
• Analyze program metrics quarterly with the QA team to address service disparities, develop quality improvement strategies, and maximize community impact
• Track service utilization, demographic profiles, and efficiency using the designated Electronic Health Record (EHR) system
• Submit detailed Quarterly Reports to the County, outlining initial KPI reviews and action plans for ongoing improvement
• Support the integration of ECM and CS with Specialty Mental Health Services (SMHS) to create a seamless system of care
• Generate ECM and CS referrals through community partnerships, educational workshops, and family resource clinics
• Collaborate with PHG's ECM and CS leadership, data and compliance teams to track outcomes and maintain regulatory standards

Requirements

• Minimum Qualifications: Bachelor's or Master's in Healthcare Administration, Psychology, Public Health, Nursing, or related field; 5+ years experience working with individuals with Serious Mental Illness (SMI) and/or complex health and social needs; 1+ years leadership experience in behavioral health, social services, or community health program management; Thorough understanding of behavioral health systems, local Sonoma County resources, and the Behavioral Health Service Act (BHSA); Excellent communication, organizational, and time-management skills; Proficiency in electronic health records and basic computer systems; Culturally and linguistically competent, with bilingual (Spanish) skills preferred; Strong analytical skills and experience in data-driven program evaluation; Strong leadership and communication skills; Ability to manage multiple priorities in a fast-paced environment; Commitment to person-centered care and health equity

Benefits

Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws. At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.