Program Manager, Case Management

About the Center

Founded in 2008, the Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so that all New Yorkers can build strong, thriving communities. With more than 18 years of experience, the Center's work spans direct services, network coordination, and systems-level intervention. It coordinates a citywide network of housing counseling and legal services providers, operates a statewide Homeowner Hub call center, and co-administers approximately $40 million annually in state funding that supports homeowner services statewide. The Center’s mission-driven CDFI, Sustainable Neighborhoods, lends approximately $7 million annually and holds approximately $100 million in net assets as of December 2025. The Center’s work is grounded in collaboration with community-based partners, public agencies, philanthropy, and national leaders in heirs’ property and housing preservation. Through these partnerships, the Center continues to develop scalable, practical solutions that preserve homeownership, stabilize communities, and expand access to economic opportunity.

About the Role

The Program Manager of Case Management will play a crucial role in supporting the procurement, performance, and management of the case management functions for the Blue Buffers Program. This program aims to assist residents at risk by helping them relocate to higher ground while allowing natural coastlines and shorelines to act as buffers between people and water. It will prioritize positive outcomes for both individuals and the land that remains, enhancing the climate resilience of communities across New York State. This position will manage a steady caseload of applications from intake through closing and support the supervision of the day-to-day operations of case management services, ensuring that homeowners receive the support and resources necessary to complete the program. The Program Manager will work closely with the Deputy Director of Case Management, external vendors, and community stakeholders to deliver effective case management solutions, ensuring seamless coordination and support for program participants. Additionally, the Program Manager will support the development of policies, procedures, and tools to improve the overall effectiveness and efficiency of the case management process. This role is ideal for someone with experience in real estate, title, or legal transactions who is passionate about advancing climate and housing equity. This is a full-time, exempt position.

Responsibilities

• Manage a steady caseload of applications from intake through closing
• Provide comprehensive case management and follow-up services, including initial eligibility screenings with applicants, gathering demographic, basic household, and property information, and providing referrals to housing counseling, legal services, and/or relocation assistance services
• Communicate effectively with applicants, program staff, and other stakeholders
• Maintain detailed and accurate records of case information and progress in the System of Record (SOR) according to program guidelines
• Escalate high-profile cases to program leaders and cases that do not conform to existing policies and requirements
• Work with the tech team and program stakeholders to test case management systems, identify issues, and recommend and implement solutions
• Provide administrative and operational support to Deputy Directors and others
• Identify and escalate process improvements and training needs
• Support the provision of counseling to tenants of homeowners, liaise with program staff and other stakeholders to provide tenants with information about their rights and help them access benefits owed to them as a result of