Program Assistant, Case Management

About the role

The Case Management Program Assistant assists the Case Management (CM) team in all aspects of CM job duties. This includes, but is not limited to, the assistance of documentation of the patient's admission, clinical updates, and discharge information. The Program Assistant withdraws and inserts information into patient charts and facilitates the delivery of patient care by performing specific administrative/clerical tasks, supports functions, and facilitating communication among team members under the supervision of a registered nurse or social worker, as well as any other duties deemed appropriate by the leader.

Responsibilities

• Assist with documentation of patient admission, clinical updates, and discharge information
• Withdraw and insert information into patient charts
• Perform administrative and clerical tasks to support case management functions
• Facilitate communication among team members
• Carry out additional duties as assigned by leadership

Requirements

• High School Diploma or GED is required
• One year of clerical experience is required
• Medical terminology is preferred
• Keyboarding and computer skills/knowledge is required
• Ability to use good judgment and critical thinking skills to prioritize multiple tasks and solve problems
• Competent to successfully interact with patients according to their special needs based on age
• Ability to prioritize duties
• Ability to relate to a wide variety of patient demographics (age, race, ethnicity, and disability)
• Act as a team player and patient advocate
• Must obtain annual flu vaccine
• Positive, pleasant, and cooperative attitude
• Professional demeanor with patients, families, physicians, and employees
• Ability to work under stressful conditions while remaining pleasant and productive

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally.

• Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• Robust Employee Assistance Program for emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account & flexible spending account for childcare
• Life insurance, short-term and long-term disability
• Professional development opportunities
• Discounts to on-campus dining and other perks as the largest employer in the region

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Pay

$19.34 - $28.04 per hour

Schedule

First Shift (United States of America)