Program Manager - CareLink

About Primary Health Solutions

Primary Health Solutions provides high-quality, patient-centered care that improves the health and well-being of the communities we serve.

• Mission: Improve the health status of our community.
• Vision: Be the provider of choice.
• Values: Respect, Integrity, Service, Excellence (RISE).

About the Role

Provides leadership, clinical oversight, and operational management for the Care Link intake and assessment program, ensuring high-quality, compliant, patient-centered services while supporting staff development and organizational goals.

A day in the life includes leading the intake team, overseeing clinical operations, coaching staff, monitoring quality and compliance, developing community partnerships, and promoting continuous improvement.

Responsibilities

• Provide clinical and administrative leadership for the Care Link intake program.
• Supervise, mentor, and develop intake and assessment staff.
• Promote best practices, quality improvement, and regulatory compliance.
• Coordinate program resources to maximize operational efficiency.
• Support strategic initiatives and community partnerships.
• Monitor program outcomes, audits, and documentation quality.
• Facilitate communication across departments and stakeholders.
• Maintain familiarity with community resources and referral networks.
• Perform other duties as assigned.

Supervisory Responsibilities

• Directly supervises assigned staff, including coaching, performance management, scheduling, training, and professional development.

Requirements

• Master's degree in Social Work, Counseling, or related behavioral health field.
• Current Ohio LISW or LPCC with supervisory designation.
• Minimum two years of behavioral health clinical experience.
• Valid driver's license and reliable transportation.

Skills

• Strong communication and interpersonal skills.
• Ability to work collaboratively across disciplines.
• Knowledge of behavioral health documentation and HIPAA.
• Critical thinking and sound clinical judgment.
• Proficiency with electronic health records and Microsoft Office.

Physical Demands

Primarily office and clinical work with occasional standing, walking, and community travel.

Work Environment

Behavioral health outpatient/community setting.