Program Manager C

Under the leadership and direction of the Associate Director, the Program Manager will supervise and direct a team of service delivery staff, volunteers, and interns to help individuals establish educational goals, access occupational skill training leading to career pathways, and secure employment opportunities that lead to family-sustaining wages.

About the role

The Program Manager will coordinate services offered to enrolled participants and manage relationships with service providers to improve soft skills, hard skills, employability, and quality of life. Key responsibilities include ensuring direct service staff conduct needs assessments, create Individual Employment Plans (IEP), and maintain data in CalJOBS, Salesforce, and other databases. The role involves collaborating with the Learning & Evaluation and Intake teams to deliver a client-focused approach to workforce development.

The Program Manager will implement programming to achieve academic goals, short-term credential attainment, work readiness completion, skills building, measurable skills gains, and post-secondary or employment placement. They will support CRCD’s Integrated Service Delivery Model (ISDM) and work with other department managers, youth advocates, and career coaches to develop IEPs and Individual Service Strategies (ISS).

This position oversees the following programs, projects, or initiatives:

• VCN YouthSource Center
• Summer Youth Employment
• Other programs as assigned

Responsibilities

• Participant Recruitment and Onboarding
  • Develop and maintain department and program presentations for information sessions, community outreach, and inter-department outreach.
  • Develop and organize enrollment packets with current and updated forms mandated by federal and local government and funders.
  • Oversee and monitor agency internal referrals (incoming/outgoing).
• Enrollment Processes
  • Develop and maintain internal department review processes that meet all state and federal guidelines.
  • Review and assess intake assessment documents to promote service delivery enhancements.
  • Maintain and audit case files, including completion of enrollment forms.
• Education Training/Coordination
  • Provide oversight into education and/or training of participants in need of high school diplomas, advanced or occupational skills training, or post-secondary education.
  • Ensure agency compliance regarding WIOA guidelines, rules, and regulations.
  • Maintain WDD file management protocols, policies, and procedures.
  • Identify and track training leverage reports for enrolled participants.
  • Coordinate the development of work readiness and personal development workshops and curriculum.
• Performance Management
  • Oversee and manage data entry and quality of Workforce Development Department participants into CalJOBS, Salesforce, and other internal/external data systems.
  • Train all WDD staff on WIOA policies and procedures, performance measures, and program elements.
  • Track supportive service distribution and service code activity as needed.
  • Monitor and analyze data dashboards that support program and personnel successes and development.
  • Produce monthly reports to track progress toward performance goals and staff key performance indicators.
• Strategic Planning
  • Work with the Associate Director to provide department-level program updates, successes, challenges, and progress toward CRCD’s 5-Year Strategic Plan.
  • Organize and facilitate annual work plan development, department planning retreats, and individual staff work plans.
  • Uphold CRCD’s Mission Statement and 5-Year Strategic Plan.
• Customer Service
  • Provide support to the Associate Directors and other Program Managers to implement an authentic client engagement platform and feedback for program enhancement.
  • Prioritize the implementation of CRCD’s Integrated Service Delivery Model to increase service and program access for all clients.
  • Manage and implement participant satisfaction surveys.
• Case Management Services
  • Develop and maintain working relationships with community-based organizations, schools, places of worship, and local government agencies to connect clients to external services.
  • Manage client referrals and provide guidance for career exploration, aptitude, skill, and educational assessments.
  • Ensure direct service staff develop and maintain Individual Employment Plans for enrolled participants.
  • Work with other department managers to maintain quality data entry into CalJOBS, ARS, Salesforce, and other data systems.
  • Review and approve all participant-related supportive service requests.
• Leadership
  • Responsible for effectively leading and managing assigned direct service staff, volunteers, and interns.
  • Attend assigned workforce development, partner, and funder-required meetings (LA City, LA County, State, Federal Government, private and public, Foundation, etc.).
  • Conduct quarterly and annual evaluations for direct reports.

Requirements

• 5 years of education or workforce development programming management experience.
• Education Requirement: AA Degree, BSW preferred.
• 3-4 years of professional WIOA and other workforce development experience can substitute for education.
• Experience managing and supporting programs that serve vulnerable populations (Reentry, Former or Current Foster Youth, Homeless, Veterans, Disabled, and Unemployed/Underemployed).
• Reliable, flexible team player who works well with minimal supervision, has a strong work ethic, and can set and maintain personal boundaries.
• Must provide proof and references of past work experience to validate demonstrated ability.
• Experience working in communities with higher-than-normal gang activity, substance use, and homeless youth and adults.
• Experience facilitating small and large group meetings and partnership collaboratives.
• Experience participating and adhering to annual fiscal and performance audits.

Skills

• Minimum of 3 years of supervision and management experience (preferably in non-profit workforce development and human services).
• Ability to work on multiple projects simultaneously to meet deadlines.
• Proficient in data entry, Microsoft Outlook, Excel, PowerPoint; Salesforce a plus.
• Working knowledge of data tracking systems and tools.
• Strong organizational skills to manage large caseloads, data, and reporting duties.
• Strong client-facing and teamwork skills.
• Aptitude in decision-making and problem-solving.
• Critical thinking to incorporate new strategies and maintain ethical standards.
• Reliable transportation: valid driver’s license and car insurance as required by law.

This is not a work-from-home position. This role reports to the office 5 days a week.

Pay

$70,304–$80,000 annually

Benefits

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision: 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance

All candidates are subject to a criminal history check and must meet CRCD’s criteria regarding criminal history and pass a background check conducted by LA County.