Program Manager, Business Process & Software

About the Role

Tesla's Commercial Energy Service Operations team operates & maintains deployed assets including PV, behind-the-meter & front-of-meter storage, and electric vehicle charging infrastructure globally. As a Program Manager within the Service Operations Technology team, you will solve operational challenges using business process & software solutions. You will design and implement business process that converts business strategy to operational execution. You have a highly analytical and innovative mind. Success and accomplishment drive you and you are known for your fresh thinking and ability to view a situation from all perspectives. You will work closely with cross-functional teams including IT, product management, sales, remote & field service operations, service engineering, and finance to ensure requirements are met and well-integrated. You will work toward the team's overarching goal to ensure business processes are efficient, scalable, & systemized. You will take a holistic view of business situations to ensure root problem statements are identified and business requirements are clear. This role may require some travel, as you will work with many teams. A wide degree of creativity, ownership and self-motivation is expected.

What You'll Do

• Program Management: Lead end-to-end planning, development, execution, and maintenance of business systems and programs that support organizational goals
• Requirements Gathering: Conduct interviews, workshops, and surveys with stakeholders to gather, document, and analyze business needs
• Documentation & Reporting: Maintain detailed documentation of system configurations, process flows, user stories, system requirements, and training materials
• Process Improvement: Identify opportunities to enhance and optimize business systems and processes, driving efficiency, scalability, repeatability, and innovation within the organization
• Communication: Maintain clear and consistent communication with stakeholders at all levels of the organization. Prepare and present program updates, performance metrics, and system outcomes to leadership
• System Testing & Validation: Lead user acceptance testing (UAT) to ensure system functionality aligns with business needs
• Compliance: Ensure all business systems meet regulatory, security, and compliance requirements

What You'll Bring

• Minimum of 5-7 years of experience in program management involving business systems
• Strong understanding of business processes, system architecture, and integration strategies
• Excellent leadership, communication, and interpersonal skills
• Experience in leading cross-functional programs
• Strong analytical and problem-solving abilities
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Must be able to understand complex information and communicate said information to individuals with diverse professional backgrounds

Benefits

• Medical plans with plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay

$88,000 - $162,000/annual salary + cash and stock awards + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.

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