Program Manager, AWS Enterprise Support S&O

Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. Within AWS Enterprise Support, we deliver customer success throughout the cloud adoption lifecycle. Our employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes.

About the role

We are seeking a Program Manager to own the strategic and operational roadmap of our Workforce Management (WFM) product. This person will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and operational rhythm. They will also bring a sharp eye for automation and AI, constantly identifying which manual processes can be stripped down, automated, or eliminated entirely. The right candidate thrives in ambiguity, moves fast, and knows when to jump in versus when to build a system that handles it.

Responsibilities

• Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.
• Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time.
• Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage).
• Coordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked.
• Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate.
• Build and maintain operational runbooks, process documentation, and automation playbooks.
• Track and report on delivery metrics, surfacing risks and blockers early to leadership.
• Drive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high.

Requirements

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross-functionally with tech and non-tech teams.

Preferred Qualifications

• 3+ years of driving end-to-end delivery and communicating results to senior leadership.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We offer mentorship and career growth opportunities, including endless knowledge-sharing and resources to help you develop into a better-rounded professional.

Pay

USA, WA, Seattle - $82,700.00 - $129,800.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.