Program Manager (Automotive OEM)

Position Responsibilities

• Coordinate engineering and operations efforts:
• Manage feature requests and write business requirements
• Prioritize engineering tasks with internal and OEM stakeholders
• Cook up system updates for new model years, including service plan, VMG and accessory trigger updates
• Cook up national product and major feature launches:
• Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria
• Cook up training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps, and support reps
• Plan rollout with Account Team and delivery departments and set up feedback loop
• Provide internal and OEM reporting:
• Account success metrics
• Internal executive-level reports on program success metrics
• Monthly and/or ad hoc reports to OEM as needed
• Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team
• Coordinate client executive business reviews (EBRs) in partnership with Account Management Team
• Partner with delivery departments and Account Management Team to document and maintain, as needed, the following:
• Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives)
• Online training materials for dealers, field representatives, and OEM personnel
• OEM integrations (e.g. file feeds and APIs)
• Program-specific feature/reporting logic and other program-specific considerations
• Meet and schedule management:
• Schedule internal meetings as well as draft, store, and disseminate notes
• Schedule OEM stakeholder meetings as well as draft, store, and disseminate notes
• Maintain monthly meeting calendar in partnership with other team members and the Account Management Team
• Lead weekly internal cross-department status calls
• Contribute to and uphold quality standards at Affinitiv
• Complete program review for OEM-specific features to confirm functionality against business requirements where possible
• Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company
• Escalation support for OEM:
• Handle support escalations from OEM and field reps

Position Requirements

• 4-year college degree or commensurate experience
• Client-facing skills:
• 3+ years external client management skills required
• Track record of building strong, trusted client relationships preferred
• Experience assisting sales teams
• Experience managing SaaS client relationships preferred
• Technology skills:
• Understanding and experience with standard SDLC processes and methodologies
• Exceptional critical reasoning skills
• Moderate or better skills in Excel
• Experience with Jira a plus
• Communication Skills:
• Excellent written and verbal communication skills
• Experience analyzing business requirements
• Experience writing functional requirements
• Ability to work both independently and in a team environment
• Ability to communicate effectively with technical and non-technical audiences
• Must be comfortable presenting to clients and executive leadership teams
• Experience in the automotive industry a plus
• Experience providing software consulting services a plus

Work from Here

• Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.
• We offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.

About the Role

• Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle.
• We are backed by 20+ years of automotive and marketing expertise, and we work with over 6,500 dealerships and every major manufacturer in the country.
• We are well-versed in OEM standards and the intricacies of a dealership or group's local business.
• The Program Manager is responsible for implementing the strategy set by the Account Management team and owning overall success for the assigned OEM initiatives.

Qualifications

• Self-motivated, highly organized, results-focused, and detail-oriented
• Proactive and passionate about the Company’s products and clients
• Exceptional communication and problem-solving skills
• Resourceful, analytical, and adaptable with the ability to build rapport with all team members

Skills

• Understanding and experience with standard SDLC processes and methodologies
• Exceptional critical reasoning skills
• Moderate or better skills in Excel
• Experience with Jira
• Excellent written and verbal communication skills
• Experience analyzing business requirements
• Experience writing functional requirements
• Ability to work both independently and in a team environment
• Ability to communicate effectively with technical and non-technical audiences
• Must be comfortable presenting to clients and executive leadership teams

Benefits

• Comprehensive benefits package that includes medical, dental, vision and 401K effective day 1
• Generous PTO

Pay

N/A

Schedule

N/A