Program Manager

About the role

The Program Manager oversees the administration and daily operations of the program office serving Hartford, Bridgeport, and New Haven, CT, ensuring high-quality service delivery to youth and families while managing staff, budgets, and contract compliance.

Responsibilities

• Oversee intake, assessment, and development of individualized service plans using a strength-based, wraparound model.
• Ensure that all participants receive the appropriate number of hours, contacts, services, specified monies and activities as required by contract with the referring authority or third-party payor.
• Ensure that all services have been authorized or reauthorized by the referring authority or third-party payor.
• Monitor service delivery and ensure alignment with program goals and contractual obligations.
• Cultivate relationships with referral sources, community partners, and stakeholders.
• Recruit, train, and supervise direct service and administrative staff.
• Provide direct service professional personnel with staff development and training sessions as required by YAP, Inc. policies.
• Promote staff development including the provision of cross-training among staff.
• Lead staff development, training sessions, and team/staff meetings.
• Attend all meetings and trainings as assigned.
• Assist staff in creative problem solving, including securing needed professional resources for participants and their families.
• Ensure that activities for participants and their families involve education, employment, social and other areas of need.
• Develop plans for discharge which include community linkages that will support the participant and family after termination of service.
• Ensure timely submission of reports, billing, and documentation.
• Manage the local program within budget parameters.
• Identify opportunities for program growth and innovations.
• Supervise staff.
• Manage budgets.
• Ensure compliance with contracts.
• Maintain high-quality service delivery to youth and families.

Qualifications/Requirements

• Bachelor's degree required in relevant field, preferably Human Services.
• Successful prior employment in a community-based agency programming, with supervisory experience is strongly preferred.
• Strong leadership, communication, and organizational skills.
• Proficient in Microsoft Office 365; experience using an Electronic Health Record (EHR) system is a plus.
• Ability to manage budgets and meet deadlines.
• Familiarity with trauma-informed care, positive youth development, and community-based alternatives to out-of-home placements.
• Familiarity with local partnerships and cultural awareness.
• Reliable transportation, valid driver's license, and current auto insurance is required.
• Bilingual (Spanish/English) is a preferred.

Benefits

• Medical/Prescription
• Dental
• Vision
• Short Term Disability
• UNUM Supplemental Insurance
• Employee Assistance Program (EAP)
• 403(b) Retirement Savings Plan
• Pet Insurance
• Paid time off
• Holiday Pay
• Weekly Pay
• Direct Deposit

Pay

Salary: $69,450 (Full-Time, Exempt)