Program Manager

About the role

Reporting to various Senior Leadership members, this role is responsible for managing the detailed planning and coordination of operations and project management functions for the department/program. The position involves developing reports and documentation for compliance, licensing, and operations; anticipating needs and proactively resolving issues; managing special projects; and serving as a liaison between the department/program, stakeholders, and vendors. The role also supports accreditation and licensure requirements through cross-functional collaboration and develops key initiatives for tracking and implementation.

Responsibilities

• Provide complex department support for the department/program.
• Work with senior management to produce quarterly presentations, including creating and importing charts, graphs, visual aids, and other tools.
• Collect and compile data from multiple sources while communicating deadlines and updates to team members.
• Review and reformat presentation text and graphics to ensure consistency and accuracy.
• Manage project timelines from commencement through completion.
• Oversee and ensure the security of sensitive, confidential, proprietary, and/or legal information in documents such as minutes, letters, and other materials.
• Partner with vendors to assist in the management of administration and facilities as applicable.
• Engage in proactive problem solving and manage complex or difficult situations with administrative staff and internal/external stakeholders.
• Schedule, organize, and facilitate committee meetings and events, including preparing agendas, programs, and arranging audiovisual support.
• Organize committee meetings, create agendas, manage logistics, and develop reports or information as needed.
• Establish goals, monitor progress to ensure goals are met, and review completed work for timeliness and accuracy.
• Maintain and supervise the maintenance of department records and files, making decisions regarding classification and organization.
• Travel to sites and/or meetings/events to support relationship development, recruitment, and expanding external stakeholder networks as requested by leadership.

Requirements

• Bachelor’s degree in Business, Finance, Statistics, or a related field from a regionally accredited institution or equivalent experience.
• 2–3 years of relevant experience.

Qualifications

• Advanced time management skills: ability to initiate activities independently, organize and prioritize tasks, and exercise professional judgment to meet deadlines and competing requests.
• Ability to work independently with minimal direction, handle frequent interruptions, and manage changing priorities.
• Skill in analyzing information to define problems or objectives, identify relevant factors, formulate logical conclusions, suggest solutions, and recognize alternatives with tact and discretion.
• Superior interpersonal skills with the ability to communicate clearly and distinctly to establish and maintain cooperative working relationships with diverse stakeholders.
• Excellent written communication skills, including the ability to succinctly identify issues or trends and share them appropriately with stakeholders.

Preferred qualifications

• Minimum of two years of experience in higher education, including relevant project coordination and development of exceptional reports and documentation.
• Experience with accreditation-related agencies and processes.
• Understanding of higher education issues, especially as they relate to healthcare education.